Application Support Engineer
Company: Robert Half
Location: Las Vegas
Posted on: February 20, 2026
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Job Description:
Job Description Job Description We are looking for an
experienced Application Support Engineer to ensure the seamless
operation and reliability of gaming applications and systems. In
this role, you will focus on troubleshooting, monitoring, and
resolving production issues while collaborating with
cross-functional teams to maintain optimal system performance. As
part of a long-term contract to hire position (6-month CTH), you
will play a pivotal role in delivering a stable and enjoyable
gaming experience. This role will be fully onsite in Las Vegas, NV.
Responsibilities: • Monitor live gaming applications to ensure they
operate efficiently and maintain high availability. • Investigate
and resolve incidents and service requests promptly while adhering
to defined service level agreements. • Collaborate with development
and operations teams to deploy updates, patches, and configuration
changes effectively. • Perform root cause analyses on recurring
issues and recommend solutions to prevent future occurrences. •
Manage ticket queues, prioritize tasks, and provide regular status
updates to stakeholders. • Support integrations, APIs, and backend
services related to gaming systems. • Develop and maintain system
documentation, troubleshooting guides, and operational runbooks. •
Participate in on-call rotations to handle critical incidents and
after-hours support. • Assist with managing system environments,
coordinating releases, and ensuring smooth change control
processes. • Deliver outstanding technical support to internal
teams and external partners to resolve issues efficiently. •
Minimum of 3 years of experience in application support, production
support, or a similar IT role. • Proven experience in supporting
high-availability applications, preferably within gaming or
entertainment industries including ACSC, Table Manager, Veridocs,
Everi Compliance, GM Atlas, Poker Atlas, etc. • Strong
troubleshooting capabilities, including proficiency with log
analysis and monitoring tools like Splunk, AppDynamics, New Relic,
or Grafana. • Familiarity with Windows and Linux operating systems,
cloud platforms, and basic networking concepts. • Working knowledge
of incident management systems such as ServiceNow or Jira. •
Excellent communication skills and the ability to solve complex
problems under pressure. • Strong attention to detail and the
ability to manage multiple priorities in dynamic environments. •
Expertise in Active Directory, Dell Technologies, Cisco
Technologies, computer hardware, and application support.
Keywords: Robert Half, Henderson , Application Support Engineer, IT / Software / Systems , Las Vegas, Nevada
