Tax Resolution Advocate

Company: Gusto
Location: Las Vegas
Posted on: April 24, 2025

Job Description:

Denver, CO; Las Vegas, NV; San Francisco, CA; New York, NY; RemoteAbout GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually.About the Role:This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You'll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws, and identifying the root cause of notices. You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers.This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem-solving. A strong work ethic and desire to be part of the team is critical for success, as well as the ability to retain and apply large amounts of critical information. You must also possess and take pride in high attention to detail, organization, and task management, and be comfortable working in a fast-paced, deadline-driven business environment.About the Team:The Tax Resolution team is within the Payroll Operations organization and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. We collaborate, help each other, and work cross-functionally in a positive environment.Here's what you'll do day-to-day:

• Provide exceptional service to our customers.
• Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers.
• Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members.
• Provide clear and concise case documentation.
• Collaborate with our Compliance, Engagement, and Tax Operations teams.
• Communicate with government agencies to represent Gusto and advocate for our customers under supervision.
• Manage your time effectively to meet set goals.
• Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues.
• Participate in team meetings and provide support to fellow TaxRes Advocates.Here's what we're looking for:
  • 2-4 years of payroll experience, notice resolution experience is a plus.
  • Ability to work collaboratively with cross-functional teams.
  • Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily.
  • Commitment to personal high standards and a desire to contribute to team and company goals.
  • Strong analytical and problem-solving skills.
  • Team player who enjoys collaborating and contributing to team success.
  • Excellent communication skills, both written and verbal, with the ability to simplify complex topics.
  • Highly organized and proactive in improving processes.
  • Dedicated to providing an exceptional customer experience during key moments in our customers' journey.Our cash compensation amount for this role is $23.56 to $27.40/hr. in Denver & most major metro locations, and $28.85 to $33.65/hr. for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
    #J-18808-Ljbffr

Keywords: Gusto, Henderson , Tax Resolution Advocate, Accounting, Auditing , Las Vegas, Nevada