Asian Marketing Executive Casino Host
Company: M Resort Spa Casino
Posted on: November 22, 2022
- Assists in resolving guest opportunities, conflicts, and
complaints on behalf of the Company in a fair and equitable
- Develops relationship with players to grow customer base and
increase Company revenues by assuring customer retention and repeat
- Attracts and manages customers in the Asian Market through
weekly telemarketing and in-person contact on the casino floor.
Exercises discretion to provide guests with hospitality
arrangements, including rooms, food, beverages, and assists with
- Proactively seeks out new business with targeted Asian Players,
introducing the benefits of and soliciting enrollment for the
mychoice loyalty program.
- Highly knowledgeable of credit procedures, if applicable.
Encourages the use of credit when appropriate and permissible by
state regulatory law.
- Devotes significant time being visible and available on the
casino floor in order to meet and greet guests during individual
visits as well during special events.
- Makes decisions regarding valuable complimentaries based on a
consideration of recorded play, earned points, comp availability
and customer profitability.
- Utilizes telemarketing, correspondence, referrals, email and
events to solicit and grow existing business mainly for the Asian
- Achieves departmental sales and growth goals.
- Develops in-house invitation lists for special events and other
significant hosting events
- Must be fluent in Mandarin, Cantonese, or other Asian
- Bachelor's degree (B.A.) from four-year college or university;
or minimum of three (3) years customer service experience and/or
training; or equivalent combination of education and
- Must have a minimum of two (2) year Guest Service experience,
including but not limited to Casino experience.
- Must have intermediate computer knowledge; MS Office (Word,
Excel, and Outlook), Sales Force (CMS); ACSC preferred.
- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
Keywords: M Resort Spa Casino, Henderson , Asian Marketing Executive Casino Host, Advertising , Henderson, Nevada
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