Company: Waterton Residential
Posted on: August 4, 2022
Who is Waterton?
We are passionate about delivering an incredible Resident
Experience, which we believe is made possible by offering an
extraordinary experience for our talented associates. We value
performance that delivers experiences that exceed expectations,
coupled with an unwavering commitment to Investor, Guest, and
Resident service excellence. With over 22 years of investment and
property management experience, we strive to exemplify what we call
We are looking for a talented Service Manager to join our team!
The Service Manager will safeguard the interests of the owners by
maintaining the physical condition of property and equipment
according to company guidelines and standards, and protecting the
property and equipment from damage, loss and deterioration. This
position assesses and directs the service team.
How you will contribute to our team:
* Service Requests: You will ensure service requests are assigned
to appropriate service technician and completed professionally and
accurately within twenty-four (24) hours, which may include
scheduling an appropriate vendor if necessary. You will ensure that
all service requests are signed off and you will report any
variance from our 24-hour commitment where appropriate.
* Preventive Maintenance: You will update, execute and document
preventive maintenance schedule on a regular basis and advise
Community Manager of outstanding items.
* Property Inspections and Maintenance: You will perform regular
property inspections to ensure compliance with established
standards regarding the grounds, risk management, safety,
cleanliness and general appearance, including cleanliness and
* Employee Management: As the manager, you will plan and direct the
activities of the service team. You will partner with the Community
Manager regarding all aspects of the employment cycle -
recruitment, hiring, orientation, training and development,
performance management and discipline in accordance with company
policies and procedures.
* Resident Relations: As a "front line" employee who interacts very
regularly with our residents, you will work to establish and
maintain good relations with residents, prospective residents, all
customers, vendors and co-workers. You will use your communication
skills to interact in a courteous and professional manner at all
* Occupancy Management: You and your team will ensure apartments
are ready for occupancy by overseeing and scheduling all facets of
the make-ready process in accordance with leasing needs and as
outlined in the Waterton Residential Standards of Performance. This
includes but is not limited to move out/move in inspections,
electrical, HVAC, plumbing, carpentry, appliance repair, carpet
cleaning/replacement, painting, equipment maintenance, preventive
maintenance and cleaning.
* Budget Preparation and Management: Assist Community Manager in
preparing the property's budget for normal maintenance operations
and recommend property upgrades and capital improvements. Monitor
the budget and plan purchases and contracted services in accordance
with approved budgetary guidelines. You will also help make
recommendations for capital improvement projects.
* Maintain Commitment to Safety: You and your team will maintain
life safety equipment including but not limited to fire pumps,
sprinklers, emergency generators, fire panels, smoke detectors, CO
detectors, etc., including testing equipment as required. You will
ensure there is a safe, clean and organized work environment (i.e.
shop, pool maintenance room, storage areas). You will utilize all
reasonable safety measures and precautions and require Associates
to do the same.
* Overall: You'll be an excellent teammate who helps create and
deliver departmental and organizational goals, including sharing
best practices on process improvement, refining and introducing new
Standard Operating Procedures (SOP's).
What our ideal candidate looks like:
* You've "been there, done that". Our ideal candidate a minimum of
five (5) years of plumbing, electrical, mechanical, drywall
repairs, carpentry, and/or pool/spa maintenance experience. Minimum
of two years' supervisory experience or equivalent is required.
* You have some credentials. We require a High School Diploma or
equivalent. In addition, You must have your EPA-CFC Certification.
An EPA-LBP certification is required for any property older than
* You're a great communicator. You easily manage relationships and
build rapport with others, and you're a pro at motivating
* You know how to hire, retain, and develop others. You can manage
human resources concerns at the site level, and you have a sharp
eye for hiring, engaging and retaining top maintenance talent.
* You're very tech-savvy. You'd consider yourself an experienced
user of Microsoft Office, especially Excel, Word and Outlook, as
well as property management software like Yardi.
* You like change; you really like change. You can easily adapt as
the situation warrants, and you are able to focus on multiple
deadlines and change as the demands and fast pace requires. You
also possess very strong project management skills, juggling big
and small tasks alike.
* You're a taskmaster. Your time and project management skills are
very strong, and you have the ability to focus on the smallest
details while keeping the larger process running effectively to
meet and juggle tight deadlines.
* You're a fixer. You demonstrate tact and empathy when dealing
with Resident and Associate concerns, and you work to resolve them
quickly, never losing sight of the criticality of customer
How we will recognize and reward you:
At Waterton, we recognize that compensation and benefits are
important not only to our associates but to their families as well.
We offer a wide variety of rewards to meet everyone's needs
* Competitive compensation and incentive program participation.
* Full suite of benefits, including Medical, Dental, 401K, Life,
Disability, and even pet insurance.
* Generous Paid Time Off and holiday schedules.
* A commitment to life-long learning through learning plans that
include internal and external trainings, as well as consideration
for tuition reimbursement.
* Employee discounts and wellness initiatives.
Waterton has grown from very humble beginnings with one phone and
two desks to the successful, nationally recognized real estate
investment and management firm it is today. As Waterton has evolved
and grown, one thing has remained constant, the drive to achieve
results by exceeding expectations.
Our Associates embrace and embody The Waterton Way, which serves as
our core values: Be Nice, Listen and Talk, Own It, Get It Done, and
most importantly Have Fun. We look for exceptional candidates with
the passion and expertise that it takes to wow every resident,
guest, and investor.
We firmly believe that our superior ability to serve our customers
differentiates us. We empower our Associates to think and act like
an owner and use the Waterton Way to serve our residents and guests
in a way that exceeds their expectations, going above and beyond to
create the ultimate service experience or what we call
Does this sound like you? Apply today!
Waterton strongly supports diversity and inclusion in the
workplace. All qualified applicants are encouraged to apply.
Keywords: Waterton Residential, Henderson , Maintenance Manager, Executive , Henderson, Nevada
Didn't find what you're looking for? Search again!