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Manager of Unified Communication

Company: Insight Global
Location: Henderson
Posted on: September 24, 2022

Job Description:

A large dental organization is seeking a Manager of Unified Communication to join their team located in Henderson, NV. This individual will be responsible for developing a global collaboration

strategy by developing relationships and architecting solutions to solve gaps and managing a team of engineers, administrators, and analysts to execute the work. They will provide technical expertise in engineering, design, architecture, configuration and troubleshooting of UCC technologies and manage the ongoing voice, video, and collaboration environment, ensuring compliance and security. They will partner with internal stakeholders to develop and implement a strategy which is agile, scalable, and cost effective while acting as the primary interface and point of escalation with the cloud service providers to ensure design, implementation, and operation at offices and support centers. They will manage the UCC team in the support of VoIP and UCC equipment and service and make recommendations on network hardware, software and design elements. The managers day primarily consists of, conference room IDF and MDF visual spot checks, daily morning team meeting with engineering team of three at 8am to review Tier 2/3 FreshService ticket escalations, and current projects. Support T3 Audio/Video Conferencing for 13 National Support Centers, and 70+ collaboration spaces. Plan/Budget/Review/Test new products (software/hardware) for current and potential new partners (UCaaS, CCaaS, Conferencing). Attend meetings with other managers and teams. Advise difficult tickets. Plan and Review budgets. Locate gaps in service/documentation. Team 1:1 and team building exercises. 6-8 weeks of travel per year to TX, CA, WA. This position will be permanent, on-site 4 days a week with 1 remote day, and after-hours as needed.

Minimum Requirements

Bachelors Degree from an accredited college in related field OR 8+ years of experience

6 + years' experience in installation and deployment of UCC infrastructure

Experienced with implementation and technical support to RingCentral products and services

On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and legacy systems

Working with on-premise Service Desk technicians, contractors and integrators through troubleshooting and repair procedures

Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory

2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems

Experience working with AV technologies such as Extron, Crestron, Biamp, Cisco, Shure and Poly; control systems, matrix switchers, extenders and audio DSPs

Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow, and ability to interpret system drawings

Experience with network technology including video and audio over IP (e.g. Dante/AES)

Desired Skills

CTS, CTS-I or CTS-D, or Cedia equivalent

Crestron DMC-T or DMC-E Certification

CTI-P101 Foundations of Crestron Programming Certification

Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, Shure etc.)

Keywords: Insight Global, Henderson , Manager of Unified Communication, Executive , Henderson, Nevada

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