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Learning Controls Manager

Company: Barclays
Location: Henderson
Posted on: November 23, 2022

Job Description:

Learning Controls Manager

Henderson, NV

As a Barclays Learning Controls Manager, you will be responsible for all new hire training and provide specific, measurable results to support changes in products, processes, and procedures that support business initiatives and results in support of our operational lines of business. In your new role you will utilize quality trend analysis and other performance-based metrics to drive program effectiveness with a focus on creating exceptional customer experiences.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Salary / Rate Minimum: $55,000

Salary / Rate Maximum: $85,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

* Supporting the Learning Controls team to accomplish requesting system access

* Ensuring that learning has occurred and measuring the transfer of learning

* Tracking and measuring metrics of the Learning Controls Team

* Managing, monitoring, and reporting any issues on the team including behavioral concerns or issues with processes

* Handling performance and behaviors of Controls Analysts

* Demonstrating proficiency in system/ processes in LMS, B Check and Excel

What we're looking for:

* 1+ year experience on Learning Controls Team

Skills that will help you in the role:

* Proficient communication, coaching, feedback and listening skills

* Coordinating regularly with stakeholders from Training, Instructional design, and Operations

* Conducting monthly audits

Where will you be working?

You will be working at Barclays Services, Henderson, NV's fully Operational CustomerContact center, where the best meet to build careers full of scope, variety, and reward.

Supporting the banking and financial solutions of today's demands, answering tomorrow's questions, and redefining the future of customer support in finance.


Keywords: Barclays, Henderson , Learning Controls Manager, Executive , Henderson, Nevada

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