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Franchised Assistant General Manager

Company: Marriott
Location: Henderson
Posted on: January 24, 2023

Job Description:

Job Number 23004772Job Category Property LeadershipLocation The Westin Lake Las Vegas Resort & Spa, 101 Montelago Boulevard, Henderson, Nevada, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Pacifica Companies. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.JOB SUMMARYThe Assistant General Manager directs and controls the activities of the overall hotel including Front Office, Housekeeping, Guest Services / Bell Staff and Security. Acts as the senior manager in hotel when the General Manager is unavailable. Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. Takes actions that maximize the profit of the division.Schedule will be mids / evenings and weekends.Responsibilities:

  • Directly supervises the Department Heads in the Rooms division and assists with all departments. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.
  • Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility in the Rooms Division.
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.
  • Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
  • Assures that financial goals are being met. Monitors and controls labor expense, and supplies/equipment expenses. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Maintains close relationships with retail tenants and concessions to ensure guest service standards are met along with revenue/expense targets. Assists General Manager in preparing Annual Budget.
  • Supports and creates programs and initiatives that encourage employee development, training and career growth within the Rooms Division.
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees Responds swiftly and effectively in any hotel emergency or safety situation.JOB REQUIREMENTS
    • Previous experience in the Rooms division especially in both Housekeeping & Front Office operations.
    • Solid project management skills & people management skills.
    • Must have at least 7-10 years of resort management experience.
    • Brand experience desired (Marriott / Westin).
    • Property Management System experience required (Marriott Lightspeed).
    • College degree in Hotel Restaurant Management, Accounting/Finance, Business or equivalent preferred.This company is an equal opportunity employer.frnch1

Keywords: Marriott, Henderson , Franchised Assistant General Manager, Executive , Henderson, Nevada

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