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Used Equipment Service Manager

Company: Cashman Equipment
Location: Henderson
Posted on: May 21, 2023

Job Description:

This is intended to be a full-time position.

Salary Range: $77,000-133,000 plus incentives, depending on experience


  • Reviews machine applications.
  • Directly assist customers to resolve lease and rental equipment problems. Solve problems to the customer's satisfaction.
  • Investigates and resolves machine accident, machine damage, and suspected machine abuse situations.
  • Maintains Assigned Product Family of Corporate assets that are rented or on lease to a customer.
  • Determines extent of repairs needed. Acts as a liaison between sales related shop personnel and service-related shop personnel.
  • Communicates with internal departments and authorize repairs. Control repair costs. Reviews work orders for Sales Department leased and used machines.
  • Handles and resolve Service Department related problems.
  • Ensures that machines have all required Safety items in place and functioning, and that both Empire employees and customers are aware of and are assisted in any way needed to insure safe operation and repair of machines.
  • Manages the Equipment Inspectors for accuracy and effect scheduling.
  • Works safely always. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.


    • Reviews Sale ready and Make ready repairs for capital / expense on machines or family of machines, with repair cost to match budget goal, as selected by Sales Management.
    • Reviews Down Machine Report, concentrating on Assigned Product Family.
    • Visits assigned shops on a schedule set by the Ops Manager. Inspect machines in yard and on customer job sites.
    • Reviews open Field Service and Mining Work Orders for Assigned Product Family.
    • Acts as gatekeeper for Capitalization Accounts of Assigned Product Family.
    • Reviews Sales Policy on monthly basis.
    • Works within and promotes corporate values.


      • Must have interpersonal skills to effectively assist people and maintain positive, professional customer relationships.
      • Must be able to manage the Sales Department's equipment repair needs.
      • Must have math skills sufficient for calculating costs and percentages.
      • Ability to maintain consistent attendance.


        • Proof of high school diploma or General Education Degree (GED).
        • Must have extensive experience on Caterpillar equipment repair methods and technical data.
        • Must have mechanical aptitude sufficient to understand equipment applications, mechanical failures, etc.
        • Extensive machinery parts, service, and repair experience.
        • A minimum of 5 years mechanical supervision experience.
        • Must have 10 years prior or current employment at a Caterpillar dealership or experience managing an equipment fleet.
        • Must be able to communicate (speak, read, comprehend, write) in English.


          • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
            • While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
            • The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
            • The employee is occasionally required to lift and/or move up to 10 pounds.
            • Specific vision abilities required by this job include close vision.
            • This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

              WORK ENVIRONMENT
              The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

              • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
              • The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
              • The noise level in the work environment is usually office moderate.

                Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

                The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Cashman Equipment, Henderson , Used Equipment Service Manager, Executive , Henderson, Nevada

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