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Front Desk Agent / Residence Inn by Marriott

Company: Residence Inn Las Vegas South/Henderson
Location: Henderson
Posted on: November 22, 2021

Job Description:

Residence Inn Las Vegas South/Henderson is currently hiring for a full time Front Desk Agent.Responsibilities: Greets, registers, and assigns rooms to guestsHandles confidential information, including guest records, with a high degree of integrityPromptly and effectively deals with guest requests and complaintsAnswers and routes calls as appropriate; takes guest messages with accuracyResponsible for cash drawer contents and transactions during shiftAssists with sales and marketing efforts as directed by the General ManagerOffers and properly handles requests for wake-up callsRecords pertinent guest information in the pass-on logEnsures common area/lobby is cleanPerforms laundry functions as directedAnswer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware of all rates, packages and special promotions as listed in the Red Book.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner.Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Be able to complete a bucket check, room rate verification report, and housekeeping report.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain a clean work area.Assist guests with safe deposit boxesPerform other front desk tasks as neededAs a Front Desk Agent, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career"-- - -the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.*Pay is based on experience.*Job Type: Full-timePay: $13.00 - $14.00 per hourSchedule:8 hour shiftExperience:Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Residence Inn Las Vegas South/Henderson, Henderson , Front Desk Agent / Residence Inn by Marriott, Hospitality & Tourism , Henderson, Nevada

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