Overnight Customer Service (NV) - $20/hr + Hiring Bonus and Differentials

Company: Rapid Response Monitoring
Location: Henderson
Posted on: November 25, 2022

Job Description:

For joining Rapid in Henderson, we pay a $500 signing bonus to all new Customer Support Agent after 90 days of employment + SHIFT DIFFERENTIALS!!
As a Customer Service Representative specializing in alarm monitoring, you will be contributing to our mission to protect lives and property by playing a critical role in responding and resolving emergency situations in communities across the US and beyond. As a member of our team, you represent Rapid Response by being the voice over the phone to let the customer know help is on the way or provide solutions to ensure that a customer feels their needs have been met. No industry experience is necessary; we provide you with extensive 4-week paid training in a structured, team-oriented environment to equip you with the necessary skills to handle emergency alarms, procedures, and protocols to protect life and property.
Location
In-office: Henderson, NV
Potential Start dates

December 5, 2022

COVID-19 Requirements

Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more

Shift Differentials

For hours worked between 5:00pm and 9:00pm, +$0.50/hr.
For hours worked between 9:01pm and 6:00am, +$1.00/hr.
For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00/hr.

Responsibilities

Handle security alarm emergencies for residential and commercial accounts
Process inbound/outbound calls from customers and authority agencies
Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
Follow company protocols and procedures
Maintain full knowledge of new policies and training materials
Successfully complete all required training classes

Qualifications

Proficient computer, written, and verbal skills
Ability to obtain security licenses in all required states (we apply for these for you once employed)
Many of our positions require an extra level of screening to obtain Department of Defense security clearance
Rapid Response prides itself in being a drug-free workplace

Education

Associate degree, equivalent Military, or 2+ years of relevant work experience providing customer service. Preferred Bachelor's degree

What awaits you at Rapid Response

Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Additional compensation for special skills, particularly: bilingual in Spanish, and completed EMD or EMT certification
Paid Sick & Vacation Time
Wellness Program
The opportunity to make an impact on communities across the country every day

About Us
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting residences and businesses. Whether it's a fire, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. EOE, including disability/veterans.
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