Shift Supervisor
Company: Green Thumb Industries
Location: Henderson
Posted on: March 8, 2023
Job Description:
The Role
The Shift Supervisor is a hybrid between our model Patient Care
Specialist and outstanding source of support for the managerial
team. The ideal candidate for this job lights up the charts when it
comes to setting a good example and keeping coworkers motivated.
We're looking for a natural leader with mastery of our inventory of
products and top-shelf customer service skills. But running a
dispensary is always a joint effort, and the Shift Supervisor will
also work with the Dispensary Manager and Assistant Manager to make
sure everything on the dispensary floor is running smoothly and
according to rules and regulations. If you're someone blazing with
passion for helping cannabis patients and someone who always rises
to the occasion of leadership, come grow your cannabis career with
GTI!
Responsibilities
- Provide best-in-class customer service to the patients and
customers expected of all of our Patient Care Specialists
- Follow and uphold established policies for sales and customer
service to ensure customer satisfaction
- Maintain in-depth knowledge of every product and strain in the
store, as well as industry-wide product knowledge, and strive to
train and share that knowledge with other members of the
team
- Responsible for monitoring and maintaining inventory levels,
ensuring an assortment of product, and communicating inventory
action items with the GM or Store Manager
- Assist all Patient Care Specialists in the consultation of all
patients and customers to ensure that the employee is empowered and
informed of the right product choices by being knowledgeable of how
different methods of cannabis consumption affect our patients
differently. Suggest dosage starting points and upward titration
for inexperienced patients
- Complete and appropriately delegate (if applicable) tasks
assigned during scheduled shift, including:
- Correct cash handling and discount application
- Verification of proper paperwork, documentation, and ID for
patients
- Accurate use and maintenance of the Point of Sale (POS)
system
- Accurate and timely data entry of patient profiles in both the
POS system and the regulatory electronic verification
systems
- Assistance in verifying order deliveries for accuracy
- Security measures and safety compliance
- Maintenance of an organized and clean store
- Management of visitor log
- Maintenance of open communication with the management team and
other coworkers
- Reporting of team member issues or patient situations
- End-of-day daily update emails
- Opening and closing duties
- Ensuring accuracy with the vault
- Work with the Management team to ensure retail store operations
run smoothly, properly, and in compliance with the applicable rules
and regulations, including:
- Daily activities, maintenance, and patient information for any
reported issues and/or complaints
- Open and closing procedures
- Compliance and performance write-ups
- Lead in the onboarding and training of new Patient Care
Specialists in partnership with the Assistant, Store, or General
Manager
Qualifications
- Bachelor's degree, preferred
- Cannabis experience required
- At least 1 year in a supervisory or management role in a retail
setting, specifically with POS business operations
- Must be proactive, with strong work ethic, attention to detail,
and strong communication and leadership skills
- Meet timelines consistently and be able to effectively work
under pressure
- Continuously open to constructive, developmental
feedback
- High level of interpersonal skills in a fast-paced,
deadline-oriented environment, often working
cross-functionally
- Inventory control experience
- Strong math skills
- Ability to use standard office equipment and computer software,
including word processing, database management, spreadsheet
applications, and email
Additional Requirements
- Must be 21 years or older
- Must pass any and all required background checks.
- Possess valid driver's license or state ID.
- Must be and remain compliant with all legal or company
regulations for working in the industry.
- Must be able to lift, carry, and balance up to 30 pounds (100
pounds with assistance). This job function may include walking or
standing for extended periods of time, as well as stooping, bending
over, and/or crouching.
Keywords: Green Thumb Industries, Henderson , Shift Supervisor, Hospitality & Tourism , Henderson, Nevada
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