Senior Customer Service Representative - Henderson, NV
Company: UnitedHealth Group
Posted on: September 18, 2023
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best.Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale.Join us to start Caring.
Connecting. Growing together.
This is your chance to take your customer service career to the
next level. At Optum, we're changing the way health care works for
the better and we want motivated people like you to join us. You'll
find unrivaled support and training as well as a wealth of growth
and development opportunities driven by your performance and
limited only by your imagination. Join us. There's no better place
to help people live healthier lives while doing your life's best
As a Senior Customer Service Representative, You'll provide support
to your team members by serving as a resource or subject matter
expert. Both of these are opportunities for you to identify and
exceed our customer expectations by committing to and building
strong relationships internally and externally. At the end, you'll
know you performed with integrity and delivered the best customer
service experience making all your customers and team members feel
better because they talked to you.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of (7:30am
- 5:00pm). It may be necessary, given the business need, to work
occasional overtime. Our office is located at 58 N Pecos Rd.
We offer 2 weeks of hands on training. The hours during training
will be 7:30am to 5:00pm, Monday - Friday.
- Schedule patients for surgery
- Go over all pre op paperwork with patients answering all
- Schedule patients for pre-op appointments
- Collect surgery copays/deductibles
- Gather all pre-op testing for patients to give to
- Notify physician of any abnormal labs
- Obtain prior authorization
- Check eligibility
- Confirm surgeries with
- Schedule post-op appointments
- Adjust physician schedules as needed
- Answer incoming calls regarding surgeries, clearances, auth's
- Entering referrals online
- Must be able to work independently
- Provide high level of customer service while communicating with
- Able to problem solve
- Any other duties that may arise You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.
- High School Diploma / GED (or higher) OR equivalent
- 2+ years of Medical office experience
- Basic skills in computer proficiency
- Basic Knowledge of Nevada Health Insurance
- Ability to work any of our 8-hour shift schedules during our
normal business hours of (7:30am - 5:00pm). It may be necessary,
given the business need, to work occasional overtime Preferred
- Surgery scheduling experience
- Bilingual fluency in English and Spanish Nevada Residents Only:
The salary range for Nevada residents is $16.00 - $31.44.Pay is
based on several factors including but not limited to education,
work experience, certifications, etc. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment .
Keywords: UnitedHealth Group, Henderson , Senior Customer Service Representative - Henderson, NV, Hospitality & Tourism , Henderson, Nevada
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