Shift Lead
Company: WALGREENS
Location: Henderson
Posted on: April 17, 2024
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Job Description:
Opens and closes the store in the absence of store management,
including all required systems start-ups, required cash handling,
and ensuring the floor and stock room are ready for the business
day. Responsible for opening back door of store for deliveries.
Completes product returns, order voids, customer refunds, cash
drops to the safe, and provides change as requested to cash
registers.
Models and delivers a distinctive and delightful customer
experience.
Customer ExperienceEngages customers and patients by greeting them
and offering assistance with products and services. Resolves
customer issues and answers questions to ensure a positive customer
experience.
Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.).
OperationsResponsible for holding store keys to open and close
without management as necessary.
Assists with and coaches other team members to work with warehouse
and vendor ordering process as the orders are created, reviewed,
and received, including opening the backdoor for vendor
deliveries.
Responsible and accountable for registering all related sales on
assigned cash register, including records of scanning errors, price
verifications, items not on file, price modifications, and
voids.
Assists manager or assistant store manager in reviewing order
exceptions on order release day and assists in reverse logistics
(e.g., 1506, returns, empty package).
Assists manager or assistant store manager in evaluating and
developing displays, including promotional, seasonal, super
structures, and sale merchandise. Completes resets and
revisions.
Maintains accurate inventory counts; maintains the accuracy of
on-hand quantities including, but not limited to, basic
departments, stockroom, and overstock locations.
Assist with ensuring the Outdate program is followed with team
members.
Responsible for basic department pricing and making daily price
changes; ensures proper signage is displayed at the store to
support accurate pricing of products. Ensures any additional
pricing tasks related to local regulations and/or regulatory
compliance programs are completed accurately and within the
required time frame.
Assist with bookkeeping activities, including cash report, cash
counts, ledgers, and bill payment as necessary or as requested.
Assists with exterior and interior maintenance by ensuring clean,
neat, orderly store condition and appearance, including requesting
store or system repairs as required in manager absence, or as
requested by manager.
Assists with separation of food items (e.g., raw foods from
pre-cooked) and product placement as specified by
policies/procedures (e.g., raw and frozen meats on bottom shelves).
For consumable items, assists in stock rotation, using the first
in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Assist at Pharmacy out window as requested.
Ensures compliance with state and local laws regarding regulated
products (e.g., alcoholic beverages and tobacco products).
Responsible for bag checks of team members before leaving the
store.
Complies with all company policies and procedures; maintains
respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal DevelopmentAttends training and completes PPLs
requested by Manager.
Obtains and maintains valid PTCB certification or pharmacy license
as required by state.
CommunicationsServes as a liaison between management and
non-management team members by communicating assigned tasks to team
members when store management is not present.
Reports disciplinary issues and customer complaints to
management.
Basic Qualifications
One year of prior leadership, supervisory, or retail key holder
work experience.
Must be fluent in reading, writing, and speaking English. (Except
in Puerto Rico)
Preferred Qualifications
Prefer the knowledge of store inventory control.
The following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a
variety of factors including geography, skills and abilities,
education, experience and other relevant factors. This role will
remain open until filled. To review benefits, please click here
jobs.walgreens.com/benefits. If you are applying on a job board or
unable to click on the link, please copy and paste this URL into
your browser jobs.walgreens.com/benefits
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Keywords: WALGREENS, Henderson , Shift Lead, Hospitality & Tourism , Henderson, Nevada
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