Usher

Company: The Smith Center
Location: North Las Vegas
Posted on: April 2, 2026

Job Description:

Job Title: Usher Department: Guest Experience Reports to: Guest Experience Manager Status: On-Call, Non-Exempt Shift: Able to work various shifts fully open availability to work on both Saturdays and Sundays Hourly Rate: $16.50 Summary of Duties and Responsibilities Ushers are the guest’s first point of contact with respect to the safety, security, and hospitality related to The Smith Center’s front-of-house areas (lobbies, theaters, and all other public areas). Ushers provide guest services support for performances, and special events such as festivals, award ceremonies, weddings, and other rental events. They are responsible for delivering service in accordance with our guest service standards program, Service with Heart, and ensuring that The Smith Center’s values are understood and consistently supported. Ushers must be available to work varied shifts, including evenings, weekends, and holidays. Always maintains a professional appearance in accordance with TSC policies and uniform standards. Essential Duties and Responsibilities Understand department service expectations and consistently deliver Service with Heart to our guests. Ensure that patrons are satisfied and comfortable during all events. Examine performance tickets or passes to determine authenticity by validating the names and dates listed Escort and assist patrons to their designated seats and inform them of the nearest exits and restrooms. Distribute program, brochures, and other materials to patrons Provide special assistance to patrons with needs, such as individuals with wheelchairs, disabilities, or other impairments Provide accurate information in response to patron inquiries. Ensure a safe environment by maintaining clear aisles and reporting safety, suspicious behavior, or service incidents to Guest Experience Management and/or Security. Enforcing event rules and relevant health and safety regulations Ensure the safety of patrons through the proper implementation and enforcement of emergency and evacuation procedures. Provide information to the House Supervisor or Manager for the preparation of the House Manager’s Event Summary Report, including drop counts, lost and found, safety and service incidents, and patron feedback. Report lost and found to supervisor and assist patrons with recovery of lost items. Participate in all training and team-building events as required. Required Education, and Experience A High School Diploma is required. Minimum two years or more experience in theater ushering, customer service, ticketing, and or retail sales. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have: Exhibit exceptional interpersonal skills, communications skills and professional demeanor at all times Display empathy and listening skills when interacting with patrons and staff Provide excellent customer service at all times Demonstrated knowledge about the venue as well as seating arrangements and exits Ability to work well in a group and be proactive about the needs of guests The ability to speak more than one language is a plus Ability to resolve guest problems using service training tactics and recovery tools. Ability to problem solve, often with a high level of urgency due to time-sensitivity and/or mission-critical level of importance. Able to work various shifts, including holidays, late nights, and fully open availability to work weekends. Computer Skills Access to the internet and understanding of platforms designed to assist in scheduling and department communications Familiarity with guest devices (e.g., cell phones) that interact with TSC technology, preferred Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to lift, move, carry, push, and pull 50 pounds or more. Ability to stand up to four hours or longer per shift with a break. Physical ability to hold doors for guest arrival and departure. Ability to work at varying heights, as some ushering positions or assigned posts may be located in balcony or elevated seating areas. Ability to work in an elevator. Ability to move chairs to the proper position. Ability to go up and down stairs to assist guests. Ability to wear a radio when the position requires and respond to radio communications. Specific vision abilities required by this job include close vision and peripheral vision. Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. Ability to work in both brightly lit and dimly lit environments, including during performances, rehearsals, and audience ingress/egress. Ability to withstand regular exposure to loud or high noise levels, including amplified music, sound checks, and audience applause. Ability to work in and around crowded environments and interact with large groups of guests and patrons in a professional, courteous manner. Ability to withstand exposure to various forms of theatrical and stage lighting, including strobe, flashing, moving, and color-changing lights. Ability to remain alert and responsive throughout performances and events to monitor guest safety and assist during emergencies or evacuations. This position could be exposed to loud noises, and frequent phone conversations and requires average to above average visual acuity and hearing. Most of this job will be performed indoors in a climate-controlled environment. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. Pay Transparency To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this on-call position is $16.50 plus retirement benefits. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive Hourly Rates Consistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability. 401(k) retirement savings plan eligibility on your start date with employer match Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. Discounts on Starbucks products and merchandise The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Only those candidates under consideration will be contacted for next steps. Please accept our utmost appreciation for your interest in our organization. Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Diversity, Equity, and Inclusion Mission Statement At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing—and increasingly diverse—world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization. TSC strives to champion diversity, equity, and inclusion for all.

Keywords: The Smith Center, Henderson , Usher, Hospitality & Tourism , North Las Vegas, Nevada