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Hostperson - California Pizza Kitchen (The Mirage)

Company: Bellagio (MGM Resorts - Las Vegas)
Location: Las Vegas
Posted on: October 15, 2019

Job Description:

Location:Las Vegas, Nevada Become one of the stars behind the show and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. It is the primary responsibility of the Hostperson to greet and seat guests and assist Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information. All duties are to be performed in accordance with departmental and Property policies, practices, and procedures. - Oversee daily restaurant reservations, pre-assigning seating where necessary. - Communicate with Restaurant Reservations regarding special orders, cake orders, and special requests responsible for conveying all such information to management. - Answer restaurant telephone courteously and efficiently. - Escort guests to tables and assist in seating at tables; present menus and extend pleasantries. - Shut down podium and forward phones to voice-loop at end of shift. - Work as a team, assisting with all guests and employees needs and inquiries. - Assist Management with approvals on RFB checks. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Monitor and maintain cleanliness, sanitation and organization of assigned work areas. - Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant. - Performs all other job related duties as requested. Required: - Must be at least 21 years of age. - Ability to take initiative and exhibit flexibility. - A highly motivated and energetic personality. - Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. - Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees. - Excellent customer service skills. - Have interpersonal skills to deal effectively with all business contacts. - Professional appearance and demeanor. - Work varied shifts, including weekends and holidays. - Able to effectively communicate in English, in both written and oral forms. Preferred: - At least 1 year of Hostperson experience in a high-volume environment. - High School diploma or equivalent. - Previous experience working in a similar resort setting. *This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

Keywords: Bellagio (MGM Resorts - Las Vegas), Henderson , Hostperson - California Pizza Kitchen (The Mirage), Hospitality & Tourism , Las Vegas, Nevada

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