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Technical Support Representative (Remote - $16/hR)

Company: Aston Carter
Location: Henderson
Posted on: November 19, 2021

Job Description:

Equivalent Experience Job Description: This is NOT an inbound call center environment. You will be making calls to the customer to resolve tickets. You will be calling IT Admins/Techs/Manager at the customer who have tried to fix the issues and could not so they put a ticket in. Must be okay making calls continually and resolving issues over the phone. This is NOT an email ticket resolution type of desk. Calls to customer will be with a solution or might not be able to provide a solution, but will be able to get additional information and research the issue. RESEARCHING a problem is key to this role Requirements: MUST HAVE: 1-2 years of customer service, Software Support experience or IT operations and/or infrastructure services support Strong researching, problem solving and troubleshooting skills Excellent customer service skills Passion for technology and learning Some exposure with Microsoft technologies- Ideally some with understanding of what O365 & Active Directory is. Intermediate to Advance knowledge of MS Office Software: Outlook, Power Point, Excel, etc. SCHEDULE: Must be able to work ANYTIME Monday-Sunday between 7am-10pm MST Start Date : 11/15 Pay: $16 Contract: 6-12 month contract assignment equipment provided by company About Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Henderson , Technical Support Representative (Remote - $16/hR), Human Resources , Henderson, Nevada

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