Customer Service Representative (NV) - $20/hr
Company: Rapid Response Monitoring
Location: Henderson
Posted on: January 23, 2023
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Job Description:
For joining Rapid in Henderson, we pay a $250-$500 signing bonus
to all new Customer Support Agent after 90 days of employment +
SHIFT DIFFERENTIALS!!
In our line of work, customer service means so much more as we are
the voice of reassurance on the other line. While our call center
never closes and CSR's work rotating days including holidays and
weekends, you'll maintain a steady work schedule.
Rapid's presence in the industry is growing as we continue to shape
and define what alarm monitoring means. Using the most modern
technology in our monitoring call center, our team protects life
and property in countless communities by responding to alarm
activations, immediately contacting customers and providing
necessary assistance; including confirming a false alarm and
dispatching first responders in the case of a true emergency. As an
essential member of our team, you will also provide excellent
customer service over the phone to ensure the appropriate
resolution of any questions or concerns regarding customers' alarm
systems.
No prior industry experience is necessary! We pride ourselves in
our training and provide fully paid, extensive 4-week instruction
in our state-of-the-art classroom training environment.
Location
On site in Henderson, NV
Available Positions
Full-Time - $500 hiring bonus after 90 days of employment
Part-Time - $250 hiring bonus after 90 days of employment
Start dates Available
Start your 4-week training on:
February 6, 2023
March 6, 2023
2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS!
Rapid Response acknowledges the sacrifices our employees make when
supporting our customers during all hours of the day and night as
well as weekends. In recognition of that commitment, we are
offering shift differentials for hours worked outside of standard
business hours. For hours worked between
Hours worked between 5:00pm and 9:00pm, +$0.50/hr.
Hours worked between 9:01pm and 6:00am, +$1.00/hr
Hours worked on Saturday & Sunday between midnight and 11:59pm,
+$1.00/hr
COVID-19 Requirements
Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of
Johnson & Johnson, 2 weeks prior or more
Responsibilities
Successfully complete all required training and follow company
protocols and procedures
Process inbound/outbound calls from customers and authority
agencies in a call center setting
Provide detail-oriented customer service and empathetic support to
our customers with a sense of urgency
Respond to, verifies, and dispatches on emergency signals
Handle security alarm activations for residences and businesses in
a professional manner
Multitask and remain calm in various stressful situations
Qualifications
Associate degree, equivalent Military, or 2+ years of relevant work
experience in customer service
Proficient computer, written, and verbal skills
Successfully clear drug screen and background check to meet
industry and security licensing requirements
What awaits you at Rapid Response
Annual salary increases, shift differentials, and performance
bonuses
Medical, Dental, Vision, and 401k
Additional compensation for special skills, particularly: bilingual
in Spanish, and completed EMD or EMT certification
Paid Vacation and Sick Time
Internal advancement opportunities
About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of
alarms and security systems. Designated as an Essential Business by
the Department of Homeland Security, we are dedicated to protecting
life and property. Founded and headquartered in Syracuse since
1992, with offices in California and Nevada. Our growing
organization serves as a critical response center focused on
protecting life, residences, and businesses. Whether it's a kitchen
fire, an intruder at a business, a family member experiencing a
medical emergency, or preventative non-emergency customer service
conversations, our heroes are here to serve every day - 24/7, 365
days a year. Supported by teams of experts in their respective
fields, our highly trained specialists are the monitoring backbone
for thousands of alarm companies across the country. If you are in
search of a unique, rewarding career opportunity in an industry
like no other, join #TeamRapid!
Additional Information
Rapid Response offers a competitive compensation and benefits
package and dynamic and professional work environments. We also
offer continued growth through our internal advancement
opportunities. For more information, view our website at
https://www.rrms.com/careers/. EOE, including
disability/veterans.
INDRR5
CSD1PI201857370
Keywords: Rapid Response Monitoring, Henderson , Customer Service Representative (NV) - $20/hr, Human Resources , Henderson, Nevada
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