Computer Support Technician

Company: Roses Discount Stores/Variety Wholesalers Inc.
Location: Henderson
Posted on: November 13, 2021

Job Description:

Come Grow with Us!Variety Wholesalers Inc./Roses Discount Stores is looking for a Computer Support Technician to join the growing team! The Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.Responsibilities: 1. Provide installation, removal and troubleshooting for both hardware and software on desktop systems.2. Review assigned tickets to ensure all actions are completed within the service delivery timeframe.3. Interact with users and leaders to discuss issue resolution or troubleshooting steps.1. Work closely with upper level tier support to ensure tickets are completed timely and with a high level of customer satisfaction.2. Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.3. Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.4. Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.Qualifications: High School Diploma. Demonstrated customer service skills a plus Previous experience delivering technical support in a high volume work environment. Windows software, hardware, networking and programming certificates a plusDG123Job Type: Full-timeBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:Help desk: 1 year (Preferred)Windows: 1 year (Preferred)Work Location:Multiple locationsWork Remotely:NoWork Location: Multiple Locations

Keywords: Roses Discount Stores/Variety Wholesalers Inc., Henderson , Computer Support Technician, IT / Software / Systems , Henderson, Nevada