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Call center Administrator

Company: Global Channel Management, Inc.
Location: Henderson
Posted on: April 28, 2020

Job Description:

Call center Administrator needs 3 more years of ACD support in a Call Center environment Call center Administrator requires: High school diploma or equivalent required Call Center Software Experience VOIP Contact Center phone system Knowledge of voice technology, IP-based solutions, voice networking and troubleshooting/problem resolution required. Effective organization, project management and oral/written communication skills also required. General Telephony experience PC support experience Genesys PureConnect experience including handlers, attendant and administrator functions a plus Genesys PureConnect experience including handlers, attendant and administrator functions a plus ICELIB development experience Crystal Reports SQL, VB, and ASP.net Stored Procedures DDL Statements HTML5 - IIS Call center Administrator duties: Must be able to work independently as well as with a team Must take initiative and with minimal supervision Able to demonstrate leadership to a large, diverse team. Highly motivated, proactive individual and independent thinker. Problem solving; exercises good judgment when analyzing and solving problems, pays attention to details. Can handle multiple tasks in a high volume, high stress, and fast-paced environment while meeting deadlines. Excellent listening and interpersonal skills. Demonstrates a friendly, upbeat and positive disposition. Excellent written and verbal communication skills are required. Ability to read, write, speak and understand English. Must be able to maintain a flexible working schedule based on business demands as well as being dependable and punctual.

Keywords: Global Channel Management, Inc., Henderson , Call center Administrator, Other , Henderson, Nevada

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