We call our club's vision, mission, values, and supporting
pillars "Our House" because they are the foundation for all that we
do. We're working to transform AAA for the next century with a
mission to create Members for life by unleashing the innovative
spirit of our Team Members.
Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on
Performs all repairs according to MAP (Motorist Assurance
Program), OEM (Original Equipment Manufacturers) or accepted
industry standard procedures
Assures all repairs are for the benefit of the
Test drives all vehicles when practical for any/all performance
or drivability concerns before performing work Exception: when
unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair
solved defined problems
Maintains clean and safe work environment; cleans spills and
debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not
limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to
maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of
continuing auto repair training per year sponsored and/or provided
by the club.
Maintains customer vehicles in regard to cleanliness and does
not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the
vehicle assigned to them are correct.
Performs digital inspection and documents to their full
potential. Notates all pertinent information into the shop
inspection or management system, attaches all photos or videos to
illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed
by manager or lead.
Communicates effectively as necessary with manager, service
advisors and other technicians to contribute to the overall
performance of the location
Responsible for the safety and accuracy of all repairs made and
or systems inspected to assure vehicle is as safe or more safe
condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed
Effective verbal and written communication skills in the
language(s) required for the role, as justified for business
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business
Math and computer skills with experience using software
applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair
Maintains 100% productivity as measured by dividing hours worked
by labor hours flagged
Education & Experience/ Licenses & Certifications
High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM
certifications and fulfills ASE requirement within one year of
Smog Repair and Testing Certification preferred (CA only)
Work Environment/Physical Requirements
Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting,
Exposure to loud noises