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Repair Technician 2

Company: AAA Northern California, Nevada & Utah
Location: Henderson
Posted on: October 17, 2020

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.

Performs only needed and or customer requested services on vehicles.

Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

Assures all repairs are for the benefit of the member/customer.

Test drives all vehicles when practical for any/all performance or drivability concerns before performing work Exception: when unsafe or vehicle not drivable

Retest drives after repairs completed to verify that repair solved defined problems

Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

Maintain company provided equipment and machinery

Follows company and industry safety rules and regulations

Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

Attends all required training, seeks additional training to maintain and increase effectiveness

Keeps up to date on industry trends and repair procedures.

Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.

Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.

Assures all comeback related repairs are prioritized as directed by manager or lead.

Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location

Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

Performs other related duties as assigned.

Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

Effective organization, interpersonal and negotiation skills

Ability to work scheduled hours as necessitated by business need

Math and computer skills with experience using software applications including word processing, browsers, and email

Member service focus

Ability to drive vehicles equipped with manual transmission

Knowledge of equipment/tool operation and diagnostic/repair procedures

Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)

Valid driver license and acceptable driving record

At least four years experience as an automobile technician

ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs

Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Exposure to loud noises

Keywords: AAA Northern California, Nevada & Utah, Henderson , Repair Technician 2, Other , Henderson, Nevada

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