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Customer Service Representative

Company: Collabera
Location: Henderson
Posted on: November 19, 2020

Job Description:

Las Vegas, Nevada Skills spanish,bilingual,csr,customer service jobs,customer service Description Description Schedule Training will be 6 weeks 1130 - 113 Monday - Friday 1100 am - 730 pm Regular Tues - Fri 1130am - 800pm, Sat 830am - 500pm. Off Sunday Monday Mon - Thurs 1130am - 800pm, Sun 830am - 500pm. Off Friday Saturday Pre-ScreeningAssessment Requirements bull Customer Service Assessment - Minimum 92 bull Spanish Assessment - Minimum 92 Initially you will be required to work from home andor remotely in this role and will require the following bull Internet Service Provider at home (no public WiFi or Internet) bull Sufficient room to set up a laptop, monitor, keyboard and mouse bull Comfortable space to work for a full shift bull Quiet, private and SECURE space in which to work This is an inbound contact center Client Services role. The candidate must have extensive experience delivering an exceptional client experience, must be able to fully resolve complex problems, must be able to de-escalate difficult scenarios and multitask using multiple systems, processes and procedures. This role requires candidates to be able to handle back-to-back calls in a fast paced, managed environment, fully understand several banking products, advocate for digital self service options and adhere closely to compliance requirements. Strong attendance is necessary for all training and scheduled shifts. Candidates must demonstrate integrity professionalism for financial services industry. Typically requires 1-2 years of experience assisting with complex servicing scenarios. bull Candidate must be fluent in English and Spanish bull Extensive client experience, inclusive of problem resolution, ownership and de-escalating difficult scenarios bull Ability to navigate multiple systems to service callers, Skype, Outlook Web based systems. bull Strong ethics, integrity and attendance history Min 6 months customer service experience, Financial Services experience preferred, Contact Center experience preferred more than 1 year tenure at one employer.

Keywords: Collabera, Henderson , Customer Service Representative, Other , Henderson, Nevada

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