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Service Advisor

Company: AAA Northern California, Nevada & Utah
Location: Henderson
Posted on: November 22, 2020

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

External

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Come join us at our new Southwest Las Vegas location!

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved

Benefits Medical, Dental, Vision, wellness program and more!

401k Matching $1 for $1 company match up to 6% of pay

Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

Collaborative Environment AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Promptly meet and great all members/customers in a timely, and courteous manner.

Handle incoming telephone calls following the proper process.

Maintain the member/customer scheduling system at the facility.

Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customers needs.

Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

Follow all policies and procedures set forth by management.

Other duties as assigned.

Knowledge/Skills/Abilities

Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

Frequently requires long working hours and will require some Saturday hours

Bilingual communication skills a plus

Education & Experience/Licenses & Certification

High school diploma or equivalent. ASE certifications a plus.

Automotive service experience a plus but not required

Strong background delivering world class customer experiences

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Keywords: AAA Northern California, Nevada & Utah, Henderson , Service Advisor, Other , Henderson, Nevada

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