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Front Desk

Company: Hof's Hut Restaurant and Bakery
Location: Henderson
Posted on: May 3, 2021

Job Description:

POSITION SUMMARY

The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest

information and provide accurate quote time when appropriate. Seats, and presents clean menus to

guests in a friendly, professional, and quick manner. Assist servers in various steps of service including

the removal of dishes and tableware and preparing tables in a professional manner for new guests.

Candidates should be organized, able to think and act quickly and effectively while retaining

self-composure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Greeting and seating guests, presenting menus to guests, informing them of special menu items

Working in a team environment with the ability to be an effective team player

Maintaining adequate knowledge of location's food offering and preparation

Providing guests with hospitality in a manner that achieves Company service standards and

exceeds their expectations

Taking guest information and quoting wait time to guests accurately when tables are not

immediately available

Planning reservations and waitlist parties in advance, at or within the given time or time frame

Reviewing the floor plan to assess current and upcoming table availability changes

Observing tables and keeping track of clean, dirty, and occupied tables

Cleaning, organizing, and stocking menus at the front desk

Answering the phone in accordance with Company standards; answering questions concerning

the menu and restaurant

Assist food servers by removing used or unnecessary items from guests' table; providing initial

beverage service; bussing table and resetting for new guests

Interacting with guests entering and departing, ensuring a positive dining experience

Filling to go orders, if applicable, according to food and beverage specifications and preparation,

and packaging standards

Maintaining restrooms throughout shift

Supporting food servers and kitchen staff in other duties as required

Take pride in your personal appearance; reporting to work in neat and clean clothing;

maintaining well-groomed hair and personal hygiene as established by Company policy

Display integrity and honesty in all aspects of your employment

Performing other duties as directed

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent verbal and written communication skills.

Excellent interpersonal and conflict resolution skills.

Excellent organizational skills and attention to detail.

Ability to remain calm while working under pressure in a fast-paced environment.

Ability to act with integrity and professionalism

Must possess proficient ability to communicate in English in an oral and written format.

Ability to absorb and retain information quickly; ability to pass menu related tests

California food handler's card required

Basic mathematical skills; ability to handle cash to make change

Basic reading and writing skills

Basic computer skills

Multi-task oriented

MINIMUM QUALIFICATIONS

NEVADA - Must be 18 years of age or older at the time of application

Willingness to work evenings and weekends as required

Knowledge of and ability to adhere to workplace safety procedures

Must be able to suggestively sell food and beverage items

PREFERRED QUALIFICATIONS

One or more years of full-service restaurant experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by a team member

to successfully perform the essential functions of this position. Reasonable accommodations may be

made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the team member is standing the entire shift. A seat is

made available at the front desk for those coordinating or greeting. The team member frequently

reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The team member frequently is

required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The

team member is frequently required to walk; sit; and reach with hands and arms. The team member

frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up

to 75 pounds. The team member must frequently communicate with guests and coworkers. The team

member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping,

tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme

cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry

products, seafood and produce items and frequent washing of hands.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the

team member(s) incumbent in this position. Team members will be required to follow any other

job-related instructions and to perform any other job-related duties requested by any person

authorized to give instructions or assignments. All duties and responsibilities are essential functions and

requirements and are subject to possible modification to reasonably accommodate individuals with

disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and

abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a

direct threat or significant risk to the health or safety of themselves or others. The requirements listed

in this document are the minimum levels of knowledge, skills, or abilities. This document does not

create an employment contract, implied or otherwise, other than an "at-will" relationship.

Keywords: Hof's Hut Restaurant and Bakery, Henderson , Front Desk, Other , Henderson, Nevada

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