Dont just work. Work
A career in gaming? At M Resort, we think
you'll enjoy an exciting industry, fast paced days and nights,
diverse, enthusiastic co-workers, unlimited growth and support from
one of the leaders in the industry.
An individual could be successful if they
possess the following.
DUTIES AND RESPONSIBILITIES
and other duties may be assigned as necessary:
- Responsible for
supervising banquets and the overall daily management of a
designated shift. Supports, administers and manages operational
goals and monitors achievements of performance and profit
effective and efficient schedules, while maintaining labor costs,
meeting staffing objectives and achieving guest
for assisting in the budget process for the department and provide
recommendations; ensuring compliance to departmental budget
initiatives; reporting budget concerns to manager.
supports, actively promotes, and demonstrates superior customer
service in accordance with department and company standards and
programs. Ensures customer service standards are followed by all
team members and addresses issues as they arise. Responsible for
the overall achievement of department customer service
- Knowledge of
and enforcement of all gaming laws and regulations which apply to
the functions and duties of the Banquets & CateringDepartment for
which this position is responsible.
- Assists in
the maintenance and development of procedures for food service and
inspects menu items for maximum customer satisfaction.
Manager to ensure efficient sanitary and pleasant service for all
- Assists in
maintaining in maintaining cost control methods and procedures by
monitoring consistent pars and inventory.
Manager with administrative duties, as assigned.
for ensuring the compliance with all regulatory compliance within
area of responsibility and reporting potential issues to
strict confidentiality in all departmental and company
This job may
or may not have supervisory responsibilities.
Responsible for staff development and training
for rewards and recognition program to maximize employee
team members within department and delivers constructive feedback
to employees in regards to performance.
Provides recommendation for staffing (including interviewing and
hiring) and scheduling (planning, assigning and directing work) to
meet business needs.
Manages work procedures and expedites workflow.
recommendation for employee performance (disciplining, coaching,
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Must be at least
21 years of age.
degree (A.A) in related field; two years of Food and Beverage or
Banquets & Catering experience, or equivalent combination of
education and experience. Minimum two years previous supervisory
- Must have the
ability to interact with guests, staff and colleagues and resolve
problems and conflicts in a diplomatic and tactful
- Ability to
write reports and business correspondence.
- Ability to
add, subtract, multiply, and divide in all units of measure, using
whole numbers, common fractions, and decimals. Ability to compute
rate, ratio, and percent and to draw and interpret bar
Flexible to work all shifts including holidays, nights, weekends,
and overtime as business needs dictate
- Must be
proficient in Microsoft applications (Excel, Word, and
- Ability to
effectively present information and respond to questions from
groups of managers, clients, customers, and the general
read and interpret documents in English, such as safety rules,
operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English. Written
communication skills in in English may also be required.
apply commonsense understanding to carry out instructions furnished
in written, oral, or diagram form. Ability to deal with problems
involving several concrete variables in standardized
be able to qualify for licenses and permits required by federal,
state and local regulations.
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
performing the duties of this job, the employee is regularly
required to stand and use hands to finger, handle, or feel objects,
tools, or controls. The employee frequently is required to reach
with hands and arms and talk or hear. Specific vision abilities
required by this job include close vision, color vision, and
must regularly lift and/or move up to 10 pounds, frequently lift
and/or move up to 25 pounds, and occasionally lift and/or move up
to 50 pounds, and must have the ability to push, pull, reach, bend,
twist, stoop, stack, crouch, kneel and balance when performing job
duties in varying work areas such as confined spaces.
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. The noise level in the work environment is usually
could be exposed to an environment containing unrestricted second
hand tobacco smoke.
Whether you prefer being at the center of
it all or working behind the scenes, theres a role for you at Penn
National Gaming. We are a growing company but as big as we are, we
still feel like family. The areas of career opportunity with Penn
are ideal for just about any skill set. Our company wide commitment
to making sure our guests smile as much as we do means youll enjoy
a fun working environment anywhere within the organization.