Intern - Customer Engagement Support
Company: SAP
Location: Henderson
Posted on: May 3, 2021
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Job Description:
COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire
to do something new. Together, they changed enterprise software and
reinvented how business was done. Today, as a market leader in
enterprise application software, we remain true to our roots. Thats
why we engineer solutions to fuel innovation, foster equality and
spread opportunity for our employees and customers across borders
and cultures. SAP values the entrepreneurial spirit, fostering creativity and
building lasting relationships with our employees. We know that a
diverse and inclusive workforce keeps us competitive and provides
opportunities for all. We believe that together we can transform
industries, grow economics, lift up societies and sustain our
environment. Because its the best-run businesses that make the
world run better and improve peoples lives. CONTRACT DURATION: 6 TO 12 MONTHS CONTRACT HOURS: 40 HOURS PER WEEK ANTICIPATED START DATE: JUNE 2021 OFFICE LOCATION: NEWTOWN SQUARE, PA EXPECTATIONS & TASKS Key tasks include, but are not limited to, the following: - Manage and review incoming CES requests in a timely manner,
ensuring excellent levels of service by gathering and providing the
information needed for the CES to take appropriate next actions -
Filter requests for critical situations that require immediate
action - Schedule and participate in engagement support sessions
with the assigned architects to better learn our customers business
goals and to also better understand our internal customer success
practices - Generate the meeting minutes for Engagement Sessions,
ensuring correct assignment of action items - Maintain data and
reporting systems and monitor progress of action plans for
continuous engagement and customer/team involvement - Actively
contribute in the collection and management of metrics required by
the CES leadership - Update as requested appropriate CES content to
JAM for the consumption of the CES team and its stakeholders
Keywords: SAP, Henderson , Intern - Customer Engagement Support, Other , Henderson, Nevada
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