Senior Technical Operations Engineer

Company: Paysign
Location: Henderson
Posted on: May 3, 2021

Job Description:

Description:
Paysign is looking for skilled and experienced professional who combines deep technical know-how with a passion for customer service to become an integral part of a customer-focused ITorganization. This role works closely with client services, customer support, and operationalteams to track, manage, and solve system issues related to our customers. By combining ahigh level of organization, excellent time management, and hands-on problem-solving, thisperson will be an expert in our business and technology and help ensure the highest levels ofcustomer satisfaction, both internal and external.The ideal candidate is a very capable self-starter and fast learner, able to apply skills andexpertise quickly and effectively to complex problems under pressure.Essential FunctionsTriage, managing, tracking, and reporting on incidents and requests in a timely mannerCoordinating and managing incident response processesActively owning and participating in the solution process for issuesInvestigating and diagnosing operational and technical problems, providing solutions both technical and proceduralAssist in defining operational readiness guidelines and standards for engineeringHelp build and maintain a knowledge base of information, including how-to's, FAQs, and other information essential to understanding and supporting Paysign's products and systemsCommunicate effectively to various stakeholdersWorking effectively in a fast-paced, global, cross-functional environment.

Requirements:
Analytical problem-solving capability; able to characterize, diagnose, locate, and solve complex technical issues.Hands-on technical skills with SQL, XML, JSONHands-on technical skills with Windows and Linux proficiencyRead and understand software log filesUtilize various APIs (Soap, REST, etc.)Proficiency using JIRA to manage and track issues and incidentsA positive attitude and the ability to remain calm and professional in stressful situationsA willingness to provide a high level of customer service, while working within department and company guidelines.Must be highly organized and be able to multi-task and manage time effectivelyExcellent verbal and written communication skillsEducation and Experience8+ years progressive experience in level 3 technical support / operations support or software support engineering Experience in Payments and/or Prepaid industry is preferredBachelor's degree from an accredited university or equivalent work experienceJob Type: Fulltime, on-sitePM20 PI134762636

Keywords: Paysign, Henderson , Senior Technical Operations Engineer, Other , Henderson, Nevada