Don't just work. Work Happy.
A career in gaming? At M Resort, we think you'll enjoy an
exciting industry, fast paced days and nights, diverse,
enthusiastic co-workers, unlimited growth and support from one of
the leaders in the industry.
An individual could be successful if they possess the
Your daily responsibilities include
MAJOR JOB DUTiES: Duties include, but are not limited to the
following: - Provides prompt, courteous service to guests while
maintaining a friendly and pleasant atmosphere at the bar or in the
casino area. - Provides quality service to both internal and
external guests, specifically maintaining established quality
standards for timely food and beverage. - Follows company standards
of hospitality by making eye contact with every guest, smiling and
offering a warm and friendly greeting with the proper verbiage:
"Good morning, afternoon, or evening, thank you, ma'am or sir, may
i?" - Adheres to the 1/3/5 rule. One minute to greet and
acknowledge the guest, three minutes to provide their needs or
wants, and check back every five minutes with eye contact or words.
- Places order with bartender, inspects order for quality, collects
and adds appropriate garnish, places on tray and serves to patrons
with cocktail napkin. - Demonstrates power to solve guest problems
by assisting the guest and alerting the supervisor of any
complaints. Maintains complete knowledge on all in house services
and functions. - Asks politely for the identification of any
customer who appears to be under the age of 30. - Clears tables and
straightens all guest areas after each beverage is served. Places a
fresh cocktail napkin down each time and continually caps ashtrays
and replaces with clean ashtray. - Upsells and suggestively sells
menu items, specials and beverages at all times. - Makes every
effort to learn guest names and uses names to say, "Mr. or Mrs.
Smith." - Performs prep tasks when not serving guests by helping to
stock items or clean work areas. - Enforces guest limit regulations
in a firm and courteous manner. - Maintains company-issue uniform
in good condition and reports to work in authorized uniform as
mandated by organization. This includes maintaining a clean and
well-groomed appearance in compliance with departmental and company
dress code standards. - Must provide courteous and friendly service
to all guests and staff. - Performs related work as requested. The
above statements represent a general outline of principal job
functions and should be not be construed as a complete description
of all aspects and requirements inherent in this job.
To be successful in this position it will require the following
EXPERiENCE: 2 years beverage serving experience in a high volume
bar or full service restaurant preferred. EDUCATiON: High School
Diploma or GED. Must be at least 21 years of age or older. SKiLLS:
Excellent communication skills. Ability to perform basic math.
Skill in establishing and maintaining effective working
relationships with staff and other departments. Full knowledge and
understanding of company and department rules, policies and
procedures. Must possess the disposition to have fun at work and
display that spirit to our guests. Ability to read, write, and
communicate verbally in English. CERTiFiCATE/LiCENSE: Clark County
Health Card, Alcohol Awareness Card.
Something to leave you with
Whether you prefer being at the center of it all or working
behind the scenes, there's a role for you at Penn National Gaming.
We are a growing company but as big as we are, we still feel like
family. The areas of career opportunity with Penn are ideal for
just about any skill set. Our company wide commitment to making
sure our guests smile as much as we do means you'll enjoy a fun
working environment anywhere within the organization.
Equal Opportunity Employer