Front Desk Supervisor

Company: Golden Route Operations
Location: Laughlin
Posted on: May 3, 2021

Job Description:

CityLaughlin StateNV ShiftSwing Type of ShiftFull Time DepartmentHotel Ops (excluding Housekeeping & EVS) Front Desk Supervisor Edgewater (Laughlin, NV) Description:Summary:Responsible for the overall operations of the Front Desk along with the Bell/Baggage and Valet when the Bell Captain is not available. Ensuring daily operations and experiences meet guest needs. Handle any escalated guest and/or team member concerns. Ensure department is following all regulations and company policies and procedures. Assists the Hotel Manager and Assistant Hotel Manager with the creation and implementation of strategic department initiativesEssential Functions and Responsibilities:Hire, train, develop, measure performance, discipline, and schedule department staffLead the tactical execution of strategic initiatives under the direction of division leadershipEstablish standards of service within assigned department(s) and ensure achievementMonitor and control labor within the department while maintaining adequate coverage in the department based on business demandsEnsure hotel options and experiences are competitive within the market and exceed guest expectationsMonitor maintenance and appearance of assigned departments and provides suggestions for improvement as neededMaintain positive working relationship with other departments.Assist with ongoing analysis of financial reports to monitor the profitability and expenses of hotel operations. Work calmly and professionally in busy work environment while effectively multi-taskingWorks on other special projects, as assignedProvide outstanding customer service in a timely manner to both guests and fellow team membersPerform other duties as assignedRequirements:QualificationsMinimum one year previous Hotel management experience operating successful Hotel department(s) operationsPrevious experience and success controlling labor costs and expensesOutstanding written and verbal communications skillsSome analytical ability required, including the basic ability to read and interpret financial statementsEfficient using computers, including but not limited to Word and ExcelAccurate money handling and documentation skillsExcellent guest service skillsPresent a professional appearanceAbility to effectively communicate in small and large group situations, as well as one-on-oneExperience working with collective bargaining agreements preferredAt least 21 years of ageHigh school diploma or equivalentAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesPhysical RequirementsOccasionally push and/or pull up to 20 lbs.Occasionally lift and/or carry up to 20 lbs. at floor, knee, and waist levelsStanding for long periods of time.Frequent walkingConstant use of hearing and vision, sitting, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorsOutdoorsInclement weatherSmokyDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Return to Search (AppJobSearch1.jsp)

Keywords: Golden Route Operations, Henderson , Front Desk Supervisor, Other , Laughlin, Nevada