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Reservation clerk

Company: Golden Route Operations
Location: Laughlin
Posted on: May 3, 2021

Job Description:

Citylaughlin StateNV ShiftVaries Type of ShiftFull Time DepartmentReservations & Central Communications Reservation clerk Edgewater (Laughlin, NV) Description:Summary: Assist guests with incoming phone calls, transfers and inquiries regarding facilities and services for all Golden Entertainment-owned properties in the Laughlin, NV.Essential Functions and Responsibilities:Answer and handle all incoming calls to central Laughlin reservations from outside or within the properties Maximize department revenue by selling company products to all current and potential guests Input required information into the appropriate computer system and complete all necessary paperwork accurately and in a timely mannerNotify supervisors of all irregularities, customer problems or related area of difficultyAuthorize to and knowledgeable at administering complimentaries to guests based on established casino criteriaMaintain the daily abandonment rateMaintain a comfortable and pleasant work environmentEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the companys guest service culture standardsPerform other duties as assignedRequirements:QualificationsMinimum six months of related experience or an equivalent combination of education and experience preferredExcellent listening and interpersonal skillsMust be able to maintain a flexible working schedule based on a 24 hour work environment as well as being dependable and punctualPrevious experience with LMS/CMS or PBX applications preferredAt least 18 years of ageHigh school diploma or equivalent preferredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNonePhysical RequirementsOccasionally push/pull up to 15 lbs.Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levelsOccasionally squat, kneel, and communicate via radioFrequently bend, reach, twist, sit, and stand, and use of phoneConstant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Return to Search (AppJobSearch1.jsp)

Keywords: Golden Route Operations, Henderson , Reservation clerk, Other , Laughlin, Nevada

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