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Payment Solutions Manager

Company: Pacific Dental Services
Location: Henderson
Posted on: May 3, 2021

Job Description:


Now is the time to join a fast growing organization. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!


Under the supervision of the Sr Dir, Payment and Credit Solutions, the Mgr, Payment Solutions will provide subject matter leadership and guidance around the development and optimization of high performance business solutions to advance Pacific Dental Service's position within the payments industry. The Mgr, Payment Solutions will manage the portfolio and servicing of all 3rd party financial vendors and, in addition, be responsible for the internal portfolio and relationships for more than 800 affiliated dental offices.


  • Manage a team whose main responsibilities are to process and service payment arrangements and financing / lending products, while providing exceptional customer service to the affiliated dental practices of PDS and the patients they serve
  • Analyze patient financing and payment arrangement products performance, making recommendations to directly impact desired and performance trends
  • Monitor trends in overall patient financing and payment arrangements and participate in the evaluation of new financing or payment products for supported dental offices
  • Participate in and manage continuous improvement projects surrounding the development and delivery of high performance payment methods that are easy to understand and simple to transact
  • Interact and consult with office staff and regional management regarding patient experience and effectiveness of payments products to look for ways to continuously improve products and processes
  • Formulate credit policies and establish general policies, underwriting models, procedures and practices governing overall credit operations
  • Ability to understand needs, skilled in systems integration methodologies, and experience in the development and delivery of high impact change initiatives
  • Actively engage with industry experts to maintain a thorough understanding and expertise of payment and patient financing products and servicing components
  • Maintain vast knowledge of payment solutions and industry specific relationships of the following domains:
  • Card: Private label, 3rd party credit, Prepaid, ATM, Acquirer/Issuer
  • Retail: P2P, Bill Payment, Mobile Payments, Electronic Bill Presentment
  • Electronic: ACH, mobile deposit

  • Represent a continuous understanding of the regulations and oversight structure within the payment industry
  • Develop relationships with accounting, treasury, and compliance departments
  • Other duties as assigned by Management


  • Bachelor's Degree from an accredited college. In lieu of degree
  • 6+ years of experience in revenue cycle, or experience in one of more areas:
  • Management of consumer lending portfolio with experience in servicing / product management / customer service
  • Card: Private label, 3rd party credit / lending or consumer finance, Prepaid, ATM, Acquirer/Issuer
  • Retail: P2P, Bill Payment, Mobile Payments, Electronic Bill Presentment
  • Electronic: AC
  • FinTech industry

  • 3+ years of managing or creating project deliverables or payment product management


  • Experience in a multi-regional healthcare, retail, or dental company
  • Master's Degree from an accredited college or technical school
  • Payments industry expertise in alternative/emerging payments
  • Understanding of end to end payments lifecycle


  • Strong abilities in managing the daily operations of department(s) or work unit while developing short to medium term (1-3 years) goals
  • Expertise in payments and fintech industry in Healthcare or Retail, with continued dedication and investment in retaining and developing business and industry acumen
  • Strong abilities in managing the daily operations of a servicing department(s) or work unit while developing long term goals
  • Fostering employee development by providing a supportive learning environment
  • Highly developed teambuilding, influencing, and collaboration skills
  • Ability to direct the work of others and work as a team leader in attainment of goals
  • Ability to interpret and apply policies and procedures
  • Ability to handle and maintain extreme confidentially with employee records, compensation information, etc.
  • Ability to draw valid conclusions; apply sound judgment in making decisions, and make decisions under pressure
  • Experience in tracking key industry performance metrics and target setting
  • Maintain an effective and motivated organization through proper selection, training, feedback, coaching, compensation and recognition of staff
  • Ability to provide outstanding customer service while maintaining financial systems of high integrity, ethical and compliance with Company policies, procedures and internal controls


  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community

Pacific Dental Services is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

Keywords: Pacific Dental Services, Henderson , Payment Solutions Manager, Other , Henderson, Nevada

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