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National Casino Marketing Manager

Company: Penn National Gaming
Location: Henderson
Posted on: May 3, 2021

Job Description:

Overview

Don't just work. Work Happy.

A career in gaming? At M Resort, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.
  • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Cultivates strong, productive relationships and communication with Independent Agents, Branch Office Managers Corporate Marketing and property leadership.
  • Develops and coordinates various events and other cross marketing opportunities with properties and partnerships
  • Oversees compliance and licensing coordination for the Independent Agent program
  • Manages the coordination of transportation for Independent Agent program to include scheduling, criteria, and block maintenance
  • Manages player accounts and comps based on recorded play, earned points, comp availability and patron profitability.
  • Accountable for growing production from NCM business and providing monthly reports to management on key metrics.
  • Maintains close ties with targeted/premium customers during guest stays through personal contact by phone and in person in order to generate incremental gaming revenues.
  • Administrates the payment of Independent Agent commissions
  • Provides support for Branch Office administration to include creation of newsletters and collateral, creation of monthly production reporting and allocation
  • Facilitates booking and tracking of VIP and Outbound Sales Cross Property guest trips to M Resort.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor's degree in marketing, finance or related area; or equivalent combination of education and experience.
  • Minimum five (5) years of related experience required, preferably in Casino Marketing.
  • Excellent verbal, written, and interpersonal skills.
  • Technical proficiency & knowledge in MS Office (Word, Excel & Outlook). Salesforce experience a plus.
  • Strong client interface and presentation skills preferred.
  • Ability to follow verbal and written direction and drive toward results.
  • Must be able and willing to work any shift and long hours when necessary to include working evenings, weekends, and holidays. Travel may be required
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Strong understanding of gaming industry, special events and entertainment related activities helpful.
  • Independently initiates, follows up, and completes assignments on time and on budget.
  • Ability to interface professionally with casino customers, business contacts and internal departments.
  • Ability to maintain confidentiality and use good judgment and tact.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee will be exposed to an environment containing unrestricted second-hand tobacco smoke.

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there's a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

Keywords: Penn National Gaming, Henderson , National Casino Marketing Manager, Other , Henderson, Nevada

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