Don’t just work. Work
A career in gaming? At M Resort, we think
you'll enjoy an exciting industry, fast paced days and nights,
diverse, enthusiastic co-workers, unlimited growth and support from
one of the leaders in the industry.
An individual could be successful if they
possess the following.
ESSENTIAL DUTIES AND
and other duties may be assigned as necessary:
- Responsible for
supervising and managing staff in the Player Development
department. Develops, implements and manages operational
goals and monitors achievements of performance and profit
objectives in defined area.
effective and efficient schedules, while maintaining labor costs,
meeting staffing objectives and achieving guest
- Responsible for
assisting in the budget process for the department and provide
recommendations; ensuring compliance to departmental budget
initiatives; reporting budget concerns to
strong, productive relationships and communication with Independent
Agents, Branch Office Managers Corporate Marketing and property
- Develops and
coordinates various events and other cross marketing opportunities
with properties and partnerships
compliance and licensing coordination for the Independent Agent
- Manages the
coordination of transportation for Independent Agent program to
include scheduling, criteria, and block maintenance
player accounts and comps based on recorded play, earned points,
comp availability and patron profitability.
for growing production from NCM business and providing monthly
reports to management on key metrics.
close ties with targeted/premium customers during guest stays
through personal contact by phone and in person in order to
generate incremental gaming revenues.
the payment of Independent Agent commissions
- Provides support
for Branch Office administration to include creation of newsletters
and collateral, creation of monthly production reporting and
booking and tracking of VIP and Outbound Sales Cross Property guest
trips to M Resort.
supports, actively promotes, and demonstrates superior customer
service in accordance with department and company standards and
compliance with all regulatory requirements within area of
responsibility and reporting potential issues to
- Maintains strict
confidentiality in all departmental and company
To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Must be at least
21 years of age.
degree in marketing, finance or related area; or equivalent
combination of education and experience.
- Minimum five (5)
years of related experience required, preferably in Casino
verbal, written, and interpersonal skills.
proficiency & knowledge in MS Office (Word, Excel & Outlook).
Salesforce experience a plus.
- Strong client
interface and presentation skills preferred.
- Ability to
follow verbal and written
direction and drive toward results.
be able and willing to work any shift and long hours when necessary
to include working evenings, weekends, and holidays. Travel
may be required
Must have the ability to interact with guests, staff and colleagues
and resolve problems and conflicts in a diplomatic and tactful
understanding of gaming industry, special events and entertainment
related activities helpful.
initiates, follows up, and completes assignments on time and on
- Ability to
interface professionally with casino customers, business contacts
and internal departments.
- Ability to
maintain confidentiality and use good judgment and
Ability to read, analyze and
interpret general business periodicals, professional journals,
technical procedures or governmental regulations. Ability to write
reports, business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from
groups of managers, clients, customers, and the general
public. Ability to read and interpret
documents in English, such as safety rules, operating and
maintenance instructions and procedure manuals. Ability to read and
communicate verbally in English. Written communication skills in in
English may also be required.
Ability to work
with mathematical concepts such as probability and statistical
inference, and fundamentals of plane and solid geometry and
trigonometry. Ability to apply concepts such as fractions,
percentages, ratios, and proportions to practical
Ability to define problems,
collect data, establish facts, and draw valid conclusions. Ability
to interpret an extensive variety of technical instructions in
mathematical or diagram form and deal with several abstract and
concrete variables. Ability to apply commonsense
understanding to carry out instructions furnished in written, oral,
or diagram form. Ability to deal with problems involving several
concrete variables in standardized situations
Must be able to
qualify for licenses and permits required by federal, state and
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
the duties of this job, the employee is regularly required to stand
and use hands to finger, handle, or feel objects, tools, or
controls. The employee frequently is required to reach with hands
and arms and talk or hear.
abilities required by this job include close vision, color vision,
and peripheral vision.
must regularly lift and/or move up to 10 pounds, frequently lift
and/or move up to 25 pounds, and occasionally lift and/or move up
to 50 pounds, and must have the ability to push, pull, reach, bend,
twist, stoop, stack, crouch, kneel and balance when performing job
duties in varying work areas such as confined spaces.
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions. The noise level in the work environment is usually very
Employee will be
exposed to an environment containing unrestricted second-hand
Whether you prefer being at the center of
it all or working behind the scenes, there’s a role for you at Penn
National Gaming. We are a growing company but as big as we are, we
still feel like family. The areas of career opportunity with
Penn are ideal for just about any skill set. Our company wide
commitment to making sure our guests smile as much as we do means
you’ll enjoy a fun working environment anywhere within the