Agent Call Center PBX - On Call
Company: Penn National Gaming, Inc.
Posted on: May 3, 2021
Dont just work. Work
A career in gaming? At M Resort, we think
you'll enjoy an exciting industry, fast paced days and nights,
diverse, enthusiastic co-workers, unlimited growth and support from
one of the leaders in the industry.
An individual could be successful if they
possess the following.
MAJOR JOB DUTiES:Duties include, but are
not limited to the following: - Answer incoming reservation calls
and input reservations. - Complete reservation forms, input
cancellations, reservations and modifications. - Search for missing
reservations. - Assist with input of rooming lists, as needed. -
Enter white slip reservations. - Process various reports. - Answer
incoming calls and direct to proper extension/room. - Page guests
and patrons of the hotel for phone calls and other messages. - Take
messages for administrative offices and guest rooms, and make sure
messages are given to proper party. - Contact hotel administrative
team members by beeper system or cellular phone. - Call or radio
engineering department for service calls. - Restrict and unrestrict
guest room phone lines. - Refer guests to available hotels in the
area when the hotel is sold out. - Operate hotel computer to access
information for guests. - Be able to execute emergency procedures
of the hotel. - Assist in keeping the Call Center/PBX department
neat and all equipment in working order. - input comment cards and
scratch tickets into computer. - inform Manager and/or Supervisor
of any problems that may occur and ensure guest problems/complaints
are resolved in a prompt, courteous and efficient manner. - Must
perform courteous and friendly service to all staff and guests and
be able to speak in a pleasant, quiet and understandable tone of
voice. - Perform related work as requested. The above statements
represent a general outline of principal job functions and should
be not be construed as a complete description of all aspects and
requirements inherent in this job.
- Previous experience with guest service,
multi-line phone system and room reservations systems is preferred.
- High School Diploma or GED - Excellent communication skills. -
Ability to read, write, and communicate verbally in English. -
Ability to maintain confidentiality of sensitive information. -
Ability to perform basic math. - Skill in establishing and
maintaining effective working relationships with staff and guests.
- General computer skills using Microsoft Office; Word, Excel and
Outlook. - Ability to keyboard at 35 wpm. - Knowledge of
reservation procedures, LMS, SDD, intellidesk and Delphi Systems. -
Ability to multi-task.
Whether you prefer being at the center of
it all or working behind the scenes, theres a role for you at Penn
National Gaming. We are a growing company but as big as we are, we
still feel like family. The areas of career opportunity with Penn
are ideal for just about any skill set. Our company wide commitment
to making sure our guests smile as much as we do means youll enjoy
a fun working environment anywhere within the organization.
Keywords: Penn National Gaming, Inc., Henderson , Agent Call Center PBX - On Call, Other , Henderson, Nevada
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