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Agent Call Center PBX - On Call

Company: Penn National Gaming, Inc.
Location: Henderson
Posted on: May 3, 2021

Job Description:

Dont just work. Work Happy.

A career in gaming? At M Resort, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.


MAJOR JOB DUTiES:Duties include, but are not limited to the following: - Answer incoming reservation calls and input reservations. - Complete reservation forms, input cancellations, reservations and modifications. - Search for missing reservations. - Assist with input of rooming lists, as needed. - Enter white slip reservations. - Process various reports. - Answer incoming calls and direct to proper extension/room. - Page guests and patrons of the hotel for phone calls and other messages. - Take messages for administrative offices and guest rooms, and make sure messages are given to proper party. - Contact hotel administrative team members by beeper system or cellular phone. - Call or radio engineering department for service calls. - Restrict and unrestrict guest room phone lines. - Refer guests to available hotels in the area when the hotel is sold out. - Operate hotel computer to access information for guests. - Be able to execute emergency procedures of the hotel. - Assist in keeping the Call Center/PBX department neat and all equipment in working order. - input comment cards and scratch tickets into computer. - inform Manager and/or Supervisor of any problems that may occur and ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner. - Must perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice. - Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.


- Previous experience with guest service, multi-line phone system and room reservations systems is preferred. - High School Diploma or GED - Excellent communication skills. - Ability to read, write, and communicate verbally in English. - Ability to maintain confidentiality of sensitive information. - Ability to perform basic math. - Skill in establishing and maintaining effective working relationships with staff and guests. - General computer skills using Microsoft Office; Word, Excel and Outlook. - Ability to keyboard at 35 wpm. - Knowledge of reservation procedures, LMS, SDD, intellidesk and Delphi Systems. - Ability to multi-task.


Whether you prefer being at the center of it all or working behind the scenes, theres a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means youll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

Keywords: Penn National Gaming, Inc., Henderson , Agent Call Center PBX - On Call, Other , Henderson, Nevada

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