Patient Support Specialist
Company: Parallon
Location: Henderson
Posted on: June 10, 2021
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Job Description:
Description SHIFT: Work From
Home -This position is 100% work-from-home!! Are you looking for a
work environment where diversity and inclusion thrive? Submit your
application with HCA Healthcare today and find out what it truly
means tobe a part of a high performing, patient-centric
team. We are committed to
providing our colleagues with the support they need. We offer an
array of medical, dental, and vision packages as well as several
add-on perks to make your benefits package truly customizable to
you. Some of our unique benefits we offer
include: We value your
contributions. Our employee recognition programs encourage our
teams to raise the bar. Come be a part of the
change! As a Patient Support
Specialist, you will be responsible for handling account inquiries
from patients (primarily via incoming calls), reviewing account
information, and working with patients and guarantors to secure
payment on outstanding account balances. We offer a comprehensive
training program to provide you with the tools to succeed and
provide our patients with the best customer service
experience. Here is just a snapshot
of some of the tasks and duties you'll be
performing: Communicate with
customers by phone or via electronic media to obtain information
needed to resolve billing inquiries in accordance with department
policies and procedures Review patient account
information in various systems, perform research as necessary, and
take appropriate action to resolve patient inquiryor workflow
requests to the appropriate department for
resolution.. Document patient inquiry
and actions taken into the appropriate system Work with patients and
guarantors to secure payment on outstanding account
balances Escalate patient
complaints to the appropriate individual or department based on the
nature of the complaint Identify problem accounts
and escalate as appropriate Create a positive patient
experience through listening, understanding, ensuring timely
resolution or escalation, communicating in a friendly manner, and
handling patients with a consummately professional
attitude Meet and maintain
established departmental performance metrics for production and
quality Qualifications Qualifications Education High school diploma
or GED preferred Experience
(Required): Minimum one to two
years related experience required in either contact center
environment or within a healthcare setting. Strong preference for
customer service mentality and the ability to multitask: listen to
patients, document calls, and research documented issues
simultaneously. Additional Preferred
Experience: All employees in
this Work-from-home position are required to have high speed
business internet (minimum of 50 MB up/down load speed) and must
provide proof prior to their start
date. Parallon is anindustry leaderin revenue cycle
services. We partner with over 650 hospitals and 2,400 physician
practices nation-wide. Our parent company, HCA Healthcare has been
consistently named aWorlds Most Ethical Companyby Ethisphere
and is ranked in the Fortune 100. We are dedicated to ensuring our
patients have the best experience even after they leave our
facilities. HCA Healthcare is dedicated tothe growth and
developmentof our colleagues. We will provide you the tools and
resources you need to succeed in our organization. We are actively
reviewing applications. Highly qualified candidates will be
promptly contacted for interviews. Submit your application and help
us raise the bar in patient
care! We are an equal opportunity employer and value
diversity at our company. We do not discriminate on the basis of
race, religion, color, national origin, gender, sexual orientation,
age, marital status, veteran status, or disability
status. #ParallonBCOM Notice Our Companys recruiters are here to help unlock the next
possibility within your career and we take your candidate
experience very seriously. During the recruitment process, no
recruiter or employee will request financial or personal
information (Social Security Number, credit card or bank
information, etc.) from you via email. The recruiters will not
email you from a public webmail client like Gmail or Yahoo Mail. If
you feel suspicious of a job posting or job-related email, let us
know by clickinghere. For questions about your job application or this
site please contact HCAhrAnswers at 1-844-422-5627 option
1. HCA Healthcare is a collaborative healthcare network, driven by
physicians, nurses and colleagues helping each other champion the
practice of medicine to give people a healthier tomorrow. With a
comprehensive network of more than 270,000 people across
approximately 1,800 care facilities, our scale enables us to
deliver great outcomes for our patients, provide superior nursing
care and be a preferred place for physicians to practice medicine.
We never stop in our pursuit of insights and care advances based on
the knowledge and data we gain from approximately 30 million
patient encounters a year. Every day, we raise the bar to improve
the way healthcare is delivered, not just in our facilities, but
everywhere. Were committed to improving more lives in more ways,
and above all else, we are committed to the care and improvement of
human life.
SCHEDULE: Full-time
SCHEDULE: Full-time (Starting: 9:30-6:00 CST; Schedules are
adjusted semi-annually based on employee requests and performance
rankings).We provide hours of operations from 7AM - 6PM CST;
however, most newly hired Representatives will initially fill a
9:30A-6:00P CST schedule. The exact schedule will be determined
based on departmental needs.
Company Description:
Keywords: Parallon, Henderson , Patient Support Specialist, Other , Henderson, Nevada
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