Las Vegas (62050), United States of America, Las Vegas,
Bilingual (Spanish) Sr. Customer Service Coordinator
Capital One prioritizes the health and safety of our associates.
In light of COVID-19, we are complying with the CDC guidelines for
social distancing. The vast majority of Capital One roles,
including this role, have temporarily moved to work at home.When
Capital One returns to normal operations, this role may return to
the assigned onsite work location located in Las Vegas, NC.
At Capital One, we recognize that very few things are more
personal and important than your money, and financial well-being.
That's why we're looking for passionate, motivated, and tech-savvy
individuals for our contact centers who are eager to help our
A role at a Capital One contact center offers a unique
employment opportunity. You'll work for a Fortune 100 company that
still operates and innovates with the vigor of a start-up. You'll
develop transferable work skills in a job that helps customers when
they need it the most. You'll enjoy a generous benefits package at
a company where you're valued by leadership and your peers. If this
sounds appealing, then apply to join our Capital One family!
By applying to this position, you will be considered for call
center agent roles within our Fraud, Customer Service, and
Collections lines of business.
What you'll do:
In this role, you will assess our customers' various needs to
provide expert service and advocate for the best solution to their
problems. You'll have the opportunity to develop a comprehensive
skill set and become a trusted adviser to our customers when they
encounter problems both big and small.
How you'll do it:
At Capital One, it's important that our associates have the
necessary skills and know-how to succeed in their roles and best
serve our customers. For that reason, we invest heavily in both
formal and informal learning and development opportunities, such as
leadership programs, internships, and job shadowing. Through these
training programs and your day-to-day work, you'll find that
successful associates at Capital One will:
* Demonstrate a strong customer focus rooted in empathy *
Embrace constant change in a fast-paced, tech-enabled environment *
Communicate effectively with peers, management and customers *
Exercise good judgment and independent decision-making skills *
Effective time management and organizational skills * Demonstrate
exceptional listening, questioning and call control techniques * Be
proactive * Be a team player * Display dependability with a solid
Work at Home Technology Requirements:
* A secure home office environment that is free from background
noise and distractions
* A reliable private internet connection that is not supplied by
use cellular data (hot spot) * Cable or fiber connections are
* Internet service download speeds must be at least 5 mbps, with
10+ mbps preferred - check your download speed using a speed test.
A sample one can be found here. To test your home internet from
your personal computer at home, type www.speedtest.net into the web
browser of your personal computer.
* Sustained ability to maintain latency less than 250 ms in
voice calls is required
* Hard wired connectivity is preferred, any use of wireless
connectivity must be Private (non-public) and password protected
through WPA2-PSK (AES) encryption. If you have any questions about
your encryption, please consult with your internet provider * A
private network is password protected where you have ownership or
line of site to every device on the network
* Capital One reserves the right to request proof of internet
provider, speed and service package from the associate
* Requirements are subject to change, as new systems and
technology is delivered. Capital One reserves the right to modify
internet service requirements with sixty (60) days notice.
* At least a High School Diploma, GED, or equivalent
* At least 2 years of customer service experience
* Bilingual in Spanish and English
* Bachelor's Degree or military experience
* At least 2 years of customer service experience in financial
services or at least 2 years experience in credit card services
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.