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Customer Service Agent (Part Time)
Are you a critical thinker and a problem solver? Are you looking
for a company with growth opportunities? Do you enjoy assisting
customers on the phone?
If you answered yes to all of these, then this opportunity is
In this role you will take incoming calls from customers
resolving customer concerns as well as assist with product
knowledge, reservation and rental assistance. We may need to work
hand in hand with other team members to craft an acceptable
solution for the customer's concern. Customer Service agents are
also expected to assist customers with product suggestions, as well
as offer additional products and services to existing
U-Haul offers its Customer Service Agents:
* Paid Education! * Customer Service career path options *
Part-time benefits include: Medical Reimbursement Indemnity Plan,
Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement
Savings 401(k) Plan
We offer on-the-job education which allows you the opportunity
to learn and begin performing some of your job duties right away
while helping customers. This role offers hands-on education
working with your manager from day one, and self-paced education at
our very own U-Haul University online.
Customer Service Agent Minimum Qualifications:
* Intermediate keyboarding and computer skills * The ability to
type 50 wpm * Excellent written and verbal communication as well as
comprehension skills * General knowledge of U.S. geography *
General Customer Service experience and problem solving
* Must be available between the following times, based on
Arizona time. * Mon - Sun 10am and 7pm AZ time * OR * Mon - Sun 1pm
to 9pm AZ time
* Must have 10 hours of availability on the weekends * Working
holidays is required. We are open 365 days a year and this
department is staffed 24 hours a day.
A note about how we schedule: We schedule based on customer
demand (customer-centric scheduling). You might be scheduled less
hours during some weeks and more during others depending on your
* Hourly base, no bonus. * Base pay increases as you learn and
perform additional job duties. * Opportunity for base pay merit
increases based on performance
You will be required to provide a USB headset for this
The following is required to work from home:
* You must have a quiet, private work area. * Dependent and
child-care arrangements must be made as if you were working at a
U-Haul site. * All work duties including education must be
performed at your home address. * If you want to switch or
substitute computers at any time, manager approval is required in
The following technical requirements must be met to work from
* Have a non-wireless USB headset with a microphone. * Have a
web cam for use interacting with your manager. Not for use with
customers. * Have minimum Internet speed requirements: 10MB down /
5MB up. * Check your Internet speed at
http://uhaul.speedtestcustom.com/. * Be sure to click the dropdown
menu below the GO button and choose any server in Phoenix, AZ.
* Windows or Mac OS allowed; * If Windows then Windows 10 is
required. * If Mac then Mojave or newer is required.
* Minimum RAM requirements: 8GB of RAM or greater. * Minimum
processor requirement for Windows OS: CPU score of 2000 or greater.
* To find processor name - right click on Windows logo (lower left
corner home screen) and select 'System'. * Go to this website.
https://www.cpubenchmark.net/cpu_list.php * Type name of your
processor in the space provided (do not copy/paste). * The number
in the first column is the CPU mark (this is your CPU or processor
* Minimum processor requirement for Mac: Core i5 processor or
greater. * To find processor name - open Apple menu and click About
This Mac then click System Report.
* Windows OS Users should have the following installed: * Adobe
Reader (set to default PDF viewer). Important: If new install
uncheck the option to install McAfee anti-virus. * Web browsers:
Internet Explorer, Google Chrome, and Microsoft Edge (Internet
Explorer is preferred).
* Mac OS Users should have the following installed: * MacOS
Preview (should be pre-installed on Mac OS). * Web browsers:
Firefox, Safari, and Google Chrome (Chrome is preferred).
* Once hired install and use the required Company software
including a Company provided anti-virus software. * Use of a Wi-Fi
is permitted if it meets all security-related criteria. If security
requirements are not met and/or Wi-Fi is determined to cause tech
difficulty a hard-wired connection will be required.
The following are not permitted when working from home due to
compatibility, performance, security, or other concerns:
* A wireless or non-USB headset. * A PC/laptop or Internet that
does not meet requirements. * Mobile hot-spot, tethering, satellite
Internet or similar. * Using a Proxy server or third-party network.
* Compute stick or similar device. * Windows: XP, 7 or 8, and Vista
operating systems. * Mac: High Sierra or older operating systems. *
Rental, rent-to-own or public computer/laptop. * Working in a
public place or using public Internet. * Unsecure Wi-Fi / Wi-Fi not
managed by the team member. * Running non-work-related programs
while working. * Having any other anti-virus installed/in use on
your computer while working other than the Company provided
U-Haul is an equal opportunity employer. All applications for
employment will be considered without regard to race, color,
religion, sex, national origin, physical or mental disability,
veteran status, or any other basis protected by applicable federal,
provincial, state, or local law. Individual accommodations are
available on requests for applicants taking part in all aspects of
the selection process. Information obtained during this process
will only be shared on a need to know basis.