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Accounting Administrative - Customer Support Machine Coordinator

Company: CashMan
Location: Henderson
Posted on: June 12, 2021

Job Description:

This opening is intended to be a Full time positionESSENTIAL FUNCTIONS:Responsibility for the Customer Support Machine (CSM) process for both sales and service-related CSMs.Serve as the central point of contact for information regarding all Cashman CSMs.Create and maintain rental and no charge agreements that pertain to CSMs.Enter CSM information into the Modern software system.Communicate with sales reps (MSR and PSSR) as well as sales and service managers on the status of CSMs.Create and distribute weekly and monthly CSM reports.Build and maintain effective working relationships with all Cat product representatives (sales and service) to maximize Cat's participation in the CSM reimbursement process.Submit accurate and thorough goodwill claims to Caterpillar for CSM reimbursement.Coordinate with the Claims Administrator for CSM reimbursement through the post-sale credit process.Coordinate and arrange for transport of CSMs to and from customer sites.Collaborate with other Cashman employees to ensure that our customers receive the intended value from CSMs, and that our assets are returned in a timely manner.Strive to reduce the expense absorbed by Cashman in every CSM situation.Prepare and distribute monthly reconciliations of the following expense accounts for division G: customer damage, freight, customer support machines, and demo.Serve as the secondary backup for the machine reservations process within the department.Back up and cross-train with other positions within the department as needed.ADDITIONAL RESPONSIBILITIES:Adhere to company policies, procedures and regulations.Enable Cashman to achieve its objective of Safely Home. Everyone. Every Day. by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.Report any unsafe acts or conditions.Deliver Cashman's "Best Customer Experience" for all internal and external customers on a consistent basis.Strive to improve processes at every available opportunity.Other duties and special projects as assigned.KNOWLEDGE, SKILLS AND ABILITIES:Ability to gather and display information in Excel; fluent in all other Microsoft Office applications.Familiarity with, or ability to learn, iRental, Informer, and DBS software.Strong verbal and written communication skills.EDUCATION AND EXPERIENCE:High school diploma or General Equivalency Diploma (GED).Minimum one (1) year experience in an office setting.Background in heavy equipment service strongly preferred, or general aptitude with automotive mechanics.Associate's degree in business or related discipline strongly preferred.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional appearance and demeanor consistent with position and responsibilities.Self-motivated and detail oriented; work with minimum supervision.Stand/walk 1-4 hours in a day. Sit 5-6 hours in a day.Occasionally/frequently lift up to 50 lbs.Must be able to occasionally/frequently bend, squat and climb; including the ability to ascend and descend ladders.Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Office environment with occasional exposure to shop and warehouse environment.Shop/warehouse environment with exposure to heat, cold, dust, dirt and noise.Field environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust and dirt.Valid Nevada State Driver's License and acceptable driving record. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: CashMan, Henderson , Accounting Administrative - Customer Support Machine Coordinator, Other , Henderson, Nevada

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