Customer Service Representative - Care Henderson, NV
As a Barclays Customer Service Representative in our Care
Department, you will be delivering the highest standards of
customer service and creating exceptional experiences by actively
listening and establishing rapport with our customers. Customers
are at the forefront of everything we do and ensuring customers'
concerns are addressed is vital to the success of Barclays. We're
driving change to be the digital leader in the market, which means
our customer services teams are more important than ever.
Barclays is one of the world's largest and most respected
financial institutions, with 329 years of success, quality and
innovation behind us. We've helped millions of individuals and
businesses thrive, creating financial and digital solutions that
the world now takes for granted. An important and growing presence
in the USA, we offer careers providing endless opportunity.
The Care call center is a 24/7 operation and non-traditional
shifts may be anticipated (i.e. non-standard business hours or
What will you be doing?
You will be receiving inbound phone calls from customers and
service their needs effectively and efficiently. Listening actively
and establishing rapport with our customers Understanding and
analyzing customer needs while still adhering to compliance
regulations and security policies
What we're looking for:
High School Diploma or equivalent 1+ years of experience in
customer service/call center experience Excellent oral
communications skills and written skills Extremely
customer-focused; positive with a professional attitude
Skills that will help you in the role:
Strict attention to detail, understands importance of accuracy
and responsiveness Good PC and internet skills with very good
organization and work prioritization skills Banking or credit card
experiences a strong plus Sales experience is preferred for cross
selling, up selling and down selling
Where will you be working?
On the Henderson campus, you'll find a full-service caf;
recreational rooms complete with snacks, ping-pong and foosball
tables; plus, free parking. We pride ourselves on our inclusive
culture focused on celebrating the diversity of all of our
colleagues! The Henderson campus also offers plenty of
opportunities to get involved and give back to our community.