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Front Desk Clerk (Rio)

Company: Caesars Entertainment
Location: Henderson
Posted on: November 23, 2021

Job Description:

JOB SUMMARY: Check-in and check-out guests respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service. Registers guests to room while receiving all pertinent information accurately. Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies. Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Troubleshoot all in-room movie / phone / billing problems. Cancel room reservations according to procedures. Balance $1000 bank daily. Prepare key packets, ensure miscellaneous brochures are fully stocked. Perform other tasks as assigned by supervisor or assistant manager. ESSENTIAL JOB FUNCTIONS: Process check-in and check-out transactions for guests Assist guests with questions about the city and property Assist guests with booking dinner, show, etc...when necessary Assists with guest service recovery when possible Maintains and Upbeat and Positive attitude at all times Responsible for being apprised of current events in hotel to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests needs and guest expectations Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies. QUALIFICATIONS: Strong Interpersonal and communication skills. Proficient in a second language would be beneficial. Self-starter with strong problem solving ability One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team Player Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke Close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift). PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ability to perform reaching, stooping and /or crouching motions repeatedly Must be able to communicate verbally Must be able to stand for extended periods of time Must be able to lift 25lbs. At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.As a Front Desk agent, you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.

Keywords: Caesars Entertainment, Henderson , Front Desk Clerk (Rio), Other , Henderson, Nevada

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