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Customer Support Representative (Set Schedule)

Company: Five Star Call Centers
Location: Henderson
Posted on: January 15, 2022

Job Description:

Five Star Call Centers is headquartered in Sioux Falls, SD, and has been providing high-quality, inbound customer service outsourcing for over 35 years. Learn more about Five Star Call Centers at FiveStarCallCenters.com .
We are looking for compassionate individuals interested in being part of an essential support team in the field of health care. Our associates play an important role in helping individuals access telehealth services. This includes enrollment, password resets, website and app assistance and troubleshooting, and more.
Position: Customer Success AssociateWork Hours: Set Scheduled shifts between 6a-9pm (PST)Work Days: Mon-Fri & Every Other Weekend (Will have set day off during the week on weekends you work)Paid Training Hours: 6:00am-3:00pm for up to 2 weeks(Mon-Fri) (PST)Status: Full TimeStarting Pay: $13/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centers. Preferably your most current experience is in those areas.
If you're a compassionate individual that is passionate about helping others, and can help them navigate online, we encourage you to apply with Five Star Call Centers .
Click here to learn more about becoming Five Star Extraordinary .
This position is work-at-home for individuals living in the state of Nevada.
Why work-from-home with Five Star Call Centers?

  • Work from the comfort of your own home
  • Steady employment throughout the year
  • Choose your own dress code - no need to buy new clothing
  • Save on commuting expenses like gas and car maintenance
  • Flexibility to work with your children or other family members right at home
  • We provide the technology, you provide the internet and home officeFive Star offers benefit package options and a sign-on bonus .
    Benefits-at-a-glance: click for more details
    Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
    Position Responsibilities
    • Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with services or products
    • Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems
    • Able to work without a script and maintain call control
    • Log and track customer interaction as required for each client
    • Responds to and resolves open issues in an appropriate timeframe
    • Concession of the customers' troubles by recommendation of products, services or procedures
    • Evaluation of the systems' problems to recommend enhancements
    • Ability to multi-task using multiple system pending the clients working environment
    • Skillfully change from one task to another without loss of efficiency or composure
    • Successfully complete all training sessions
    • Actively participate in efforts to support customer satisfaction and maintain quality
    • Effectively communicate with patience and understanding
    • Remain positive and professional in all internal and external customer interactions
    • Flexibility to cross train as requested
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Physically be able to meet the demands of the job within the described work environment
    • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
    • Maintain the utmost confidentiality and security as it pertains to the Five Star Call Centers policies
    • Perform other duties as assigned**Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
      Duties/Responsibilities
      • Work independently
      • Type at a minimum 35 words per minute accurately
      • Demonstrate initiative and self-motivation
      • Performs assignments while under limited time frames
      • Available to work weekends and holidays
      • Basic math skills
      • Positive attitude
      • Must be able to speak, read, write and understand English
        Education and Experience
        • A high school diploma or GED is preferred
        • Previous 1 year product support or trouble shooting experience required
        • Prior 1 year call center experience preferred
        • Knowledge of CRM systems a plus
        • Must be at least 18 years of age
          Required Skills/Abilities
          • Strong phone and verbal communication skills along with active listening
          • Customer focus and adaptability to different personality types
          • Maintaining composure in challenging situations
          • Ability to use technology effectively and productively
          • Regularly required to sit
          • Regularly required to use hands to feel, handle and control objects
          • Occasionally required to reach, stoop, kneel, or crouch
          • Occasionally required to lift and/or carry loads of up to 30 lbs
          • All standard vision abilities are required
          • All standard hearing abilities are required*Must be able to pass a background check applicable with state and federal laws.
            The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
            Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

Keywords: Five Star Call Centers, Henderson , Customer Support Representative (Set Schedule), Other , Henderson, Nevada

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