Training Program Support Specialist - Henderson, NV

Company: Rapid Response Monitoring
Location: Henderson
Posted on: June 24, 2022

Job Description:

Role SummaryAs a Training Program Support Specialist, you will play a critical role in the guidance, support, and development of our New Hire training program. You will be responsible for ensuring that all new employees are sufficiently trained to perform their role to the best of their abilities in order to support in our critical response center and to provide our customers with a high level of service. You will be a part of the design process for short- and long-term planning strategies involving specific department goals and objectives to enhance and improve the overall effectiveness and performance of Rapid Response Monitoring. Design and prepare training instructions materials, teaching aids and devices. Perform a broad range of supervisory responsibilities over the training specialists.COVID-19 Requirements

• Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more
• Booster shot is required 2 months after Johnson & Johnson or 5 months after second dose of Pfizer/ModernaLocation:In-office: Henderson, NVResponsibilities
  • Conduct and supervise training and development programs for Rapid Response Monitoring personnel, including New Hire training in a 3-week classroom format.
  • Responsible for ensuring that all new employees are sufficiently trained to process high priority alarms as well as low priority signals prior to assigning the specialist to Central Station activities.
  • Facilitate Quality Assurance presentation to the class.
  • Develop/maintain New Hire classroom training curriculum and testing material while creating and updating operating procedures and documentation.
  • Maintain exceptional records of New Hire program details including but not limited to New Hire information, exam grades, and daily employee feedback.
  • Coordinate new hire paperwork with Human Resources and Licensing Coordinator, bio-metric verification procedures, and any additional presenters.
  • Distribute New Hire information and other pertinent information to Operations, Human Resources and various department executives.
  • Assist the Director of Training/Quality Assurance in developing/redeveloping Standard Operational Manual(s).
  • Assist the Director of Training/Quality Assurance in developing short- and long-term planning strategies involving Operation Department goals and objectives.Basic Qualifications
    • Minimum four (4) year college degree or equivalent military or operational experience may qualify.
    • Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)
    • Ability to confidentially manage sensitive situations with extreme professionalism.
    • Advanced interpersonal, multi-tasking, and communication skills.
    • Ability to lead and motivate a team of no less than 10 members.
    • Strong, professional communication skills
    • Excellent attendance recordPreferred Qualifications
      • Past experience in HR, Adult Education or other classroom instruction a plus.
      • Past experience developing curriculums, development of presentation materials and the creation of supporting documentation.About UsFounded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our "heroes" are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.Additional InformationRapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. EOE, including disability/veterans.
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