Customer Service Rep
Company: VCA Antech
Posted on: January 26, 2023
Client Service Representative
We are seeking an experienced Client Service Representative to join
At VCA Animal Hospitals, we take our mission statement - your pet's
health is our top priority and excellent service is our goal - very
seriously.With every opportunity, we aim to exceed each pet owner's
We're looking for a personable yet highly professional "service
extraordinaire" to join us in delivering our mission to our clients
and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone
for the practice as we build and maintain each customer's trust and
confidence in our abilities.The CSR is the pivot around which the
hospital operates and is responsible for:
---Customer service functions, including: greeting visitors,
answering telephones, and guiding clients and their pets to exam
---Scheduling and confirming appointments.
---Placing outbound calls for follow-ups and reaching out to
---Presenting and explaining fees, including processing
---Recommending, selecting, and obtaining products and services,
---Answering questions regarding products and services, including
educating clients on general animal husbandry and non-medical pet
care (i.e., heartworm prevention, housebreaking, and flea & tick
---Managing medical records, charts, reports and
---Hospital maintenance (including removal of animal waste) and
ensuring that facility is neat and clean at all times-both inside
We offer competitive compensation and great benefits for eligible
employees, including medical/dental, generous personal pet care
discounts and more!
If you are a current associate, you need to apply through our
internal career site. Please log into Workday and click on the
Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a
comprehensive benefits package, including medical, dental, vision
and paid vacation/sick days, 401(k), generous employee pet
discounts and more!
The information in this position description indicates the general
nature and level of work to be performed. It is not designed to be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of associates
assigned to this job. Management reserves the right to revise the
job description or require that other tasks be performed when the
circumstances of the job change (for example, emergencies, change
in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans /
Disabled. For a complete EEO statement please see our career page
Keywords: VCA Antech, Henderson , Customer Service Rep, Other , Henderson, Nevada
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