NV - LASV1 - Solutions Spec -3rd Party
Company: eTeam Inc.
Location: Henderson
Posted on: May 28, 2023
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Job Description:
Description:RTSLWR: Responsible for driving the retail sales
channel for Cox products and services while ensuring customer
satisfaction and loyalty by handling customer requests, inquiries
and complaints regarding orders, billing and service in a
professional manner. Develops and implements retail sales
strategies for Client and serves as a strategic partner in the
overall operation of the organization. Exceeds growth and profit
objectives by maximizing the retail sales of individual and bundled
Cox wireless, video, voice and data services. 1-Guides customers
through the purchase decision and activation process of Cox product
offerings (cable, data, voice, and wireless). 2-Responsible for
meeting established sales objectives by matching customer needs
with the right products and services. 3-Ensures individual sales
targets are met 4-Executes promotions and campaigns designed to
increase brand equity and achieve sales objectives 5-Builds and
maintains relationships with potential and existing customers
6-Aids customers in completing purchases and resolving issues
7-Offers product suggestions to customers to help satisfy their
needs/wants 8-Strives to exhibit best-in-class customer service
skills 9-Contributes to sales floor up-keep and cleanliness
10-Assists with sales floor inventory counts and stock
replenishment 11-Ensures sales floor remains visually appealing
12-Clearly explains and illustrates product and service
capabilities 13-Offers product suggestions to customers to help
satisfy their needs/wants 14-Continuously expands knowledge of
trends in wireless and current Cox services and products
15-Maximizes sales and profitability by focusing on key business
initiatives, store merchandising, marketing execution, inventory
management, and loss prevention. 16-Operational duties may include
paperwork and completion of sales reports as they relate to store
opening and closing. 17-At the Senior Level, plays a key role in
handling customer escalations. Additional operational duties may
include acting as "manager on duty" and "key holder" when necessary
and completion of paperwork and sales reports as they relate to
store opening and closing activities. 18-Educator (includes
accountabilities below): Serves as the store expert on the latest
product features, services, and accessories. 19-Responsible to sell
accessories and add-on features while supplementing new customer
solutions or satisfying existing customer requests. 20-Provides
in-house technical support to customers within a Cox Solution
Store, related to cable, data, voice and wireless product
offerings. 21-Works with customers to solve technical problems with
various Cox products and conduct light triage work on wireless
phones. 22-Provides prompt and friendly troubleshooting,
diagnostic, and upgrade services as appropriate. 23-Additional
responsibilities include maintenance of customer request files,
preparation of reports for analysis of trends and services as
required, and warranty processes for Cox products. 24-Concierge:
responsible for ensuring customers have a positive experience in
stores by directing customers to the appropriate service area to
meet their needs. Typical Training / Experience - HS diploma, GED
or relevant work experience; Specialized skill
training/certification may be required; 2-5 years of experience in
area of responsibility required Dept/Org Scope & Impact - Fully
functioning support role having greater responsibility to perform
all (or most) most of the standard work within the function;
moderate impact to the department Problem Complexity - Effectively
identifies problems as they occur and takes appropriate steps to
solve them in situations where the problem is not difficult or
complex; Refers complex, unusual problems to supervisor/manager
Autonomy - Under general supervision, exercises some judgment in
accordance with well-defined policies, procedures, techniques; Work
typically involves regular review of output by a senior coworker or
supervisor/manager Knowledge - Demonstrates basic knowledge of a
technical or specialty area; Readily learns and applies new
information/concept in area of practice. Ability to lift and carry
up to 50 pounds.
Additional Information:
Wal-Mart Wal-Mart 540 Marks St. Henderson NV 89014
Keywords: eTeam Inc., Henderson , NV - LASV1 - Solutions Spec -3rd Party, Other , Henderson, Nevada
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