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Associate Patient Care Coordinator

Company: UnitedHealth Group
Location: Henderson
Posted on: September 19, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM
The -Associate Patient Care Coordinator -is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.
Location: 10105 Banburry Cross Dr. Ste 150 Las Vegas, NV 89144, medical building 3 -
Schedule: Monday through Friday 6:30am to 5:00pm (8-hour shifts), shift will vary between working hours - - -
Primary Responsibilities:

Responsible for welcoming patient and establishing a positive patient experience Checking patients in using standard processes and ensuring demographics including insurance is correct in APM and update if necessary
Schedule appointments and handle walk in requests for form completion, medication refill requests, ancillary services, and work with the back office to assist same day requests as well as late arrivals
Responsible for daily bank which includes providing correct change, providing receipts, processing credit card transactions, and ensuring cash handling policies are followed
Verifying insurance for all patients following appropriate policies which includes utilizing multiple platforms
Handling incoming customer inquiries that can include appointment scheduling, prescription questions, referrals, form status, etc.
Responsible for waiting room management, this includes tracking patients upon checking in and ensuring they are assisted in a timely manner. Also ensuring the area is clean, brochures and flyers are stocked, as well as removing any non-approved materials from the area
Establish a rapport with all staff to build a sense of teamwork for a healthy environment to promote a positive patient experience
Support other clinics/departments when requested by management
Review provider schedules for accuracy and inappropriate scheduling, completing bump requests, and making outbound calls that can include appointment reminders, scheduling appointments, etc.
Remain in compliance with all applicable State and Federal laws as well as company policies
Other duties as assigned

What are the reasons to consider working for UnitedHealth Group? - Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: -

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma/GED (or higher)
1+ years of experience in a role requiring strong communication and customer service skills both in person and via phone -
6+ months of cash handling experience
CPR certified or able to obtain certification within 30 days of hire
Intermediate level of proficiency in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications

Preferred Qualifications:

1+ years of experience in a health care setting
Knowledge/understanding of CPT/ICD-10 coding
Experience providing customer service -
Independent means of transportation during work hours for job related tasks -
Previous experience or knowledge with insurance programs such as private, Medicare or other insurance -
Basic computer skills including keyboarding, toggling, and 10-key
Ability to perform this role in an office setting or other company location. -

Nevada Residents Only: -The hourly range for Nevada residents is -$16.00 to $27.31. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. -
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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Keywords: UnitedHealth Group, Henderson , Associate Patient Care Coordinator, Other , Henderson, Nevada

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