Associate Patient Care Coordinator
Company: UnitedHealth Group
Location: Henderson
Posted on: September 19, 2023
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work.SM
The -Associate Patient Care Coordinator -is responsible for general
clinic office functions that support efficient and effective
patient care including patient registration, insurance
verification, collection of applicable co-insurance and/or
co-payments and scheduling of diagnostic and follow-up appointments
and answering phones.
Location: 10105 Banburry Cross Dr. Ste 150 Las Vegas, NV 89144,
medical building 3 -
Schedule: Monday through Friday 6:30am to 5:00pm (8-hour shifts),
shift will vary between working hours - - -
Primary Responsibilities:
Responsible for welcoming patient and establishing a positive
patient experience Checking patients in using standard processes
and ensuring demographics including insurance is correct in APM and
update if necessary
Schedule appointments and handle walk in requests for form
completion, medication refill requests, ancillary services, and
work with the back office to assist same day requests as well as
late arrivals
Responsible for daily bank which includes providing correct change,
providing receipts, processing credit card transactions, and
ensuring cash handling policies are followed
Verifying insurance for all patients following appropriate policies
which includes utilizing multiple platforms
Handling incoming customer inquiries that can include appointment
scheduling, prescription questions, referrals, form status,
etc.
Responsible for waiting room management, this includes tracking
patients upon checking in and ensuring they are assisted in a
timely manner. Also ensuring the area is clean, brochures and
flyers are stocked, as well as removing any non-approved materials
from the area
Establish a rapport with all staff to build a sense of teamwork for
a healthy environment to promote a positive patient experience
Support other clinics/departments when requested by management
Review provider schedules for accuracy and inappropriate
scheduling, completing bump requests, and making outbound calls
that can include appointment reminders, scheduling appointments,
etc.
Remain in compliance with all applicable State and Federal laws as
well as company policies
Other duties as assigned
What are the reasons to consider working for UnitedHealth Group? -
Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
1+ years of experience in a role requiring strong communication and
customer service skills both in person and via phone -
6+ months of cash handling experience
CPR certified or able to obtain certification within 30 days of
hire
Intermediate level of proficiency in PC software computer skills
such as Microsoft Word, Excel, Power Point, and other departmental
specific programs/applications
Preferred Qualifications:
1+ years of experience in a health care setting
Knowledge/understanding of CPT/ICD-10 coding
Experience providing customer service -
Independent means of transportation during work hours for job
related tasks -
Previous experience or knowledge with insurance programs such as
private, Medicare or other insurance -
Basic computer skills including keyboarding, toggling, and
10-key
Ability to perform this role in an office setting or other company
location. -
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Nevada Residents Only: -The hourly range for Nevada residents is
-$16.00 to $27.31. Pay is based on several factors including but
not limited to education, work experience, certifications, etc. In
addition to your salary, UnitedHealth Group offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). No matter where or when
you begin a career with UnitedHealth Group, you'll find a
far-reaching choice of benefits and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: UnitedHealth Group, Henderson , Associate Patient Care Coordinator, Other , Henderson, Nevada
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