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Resiliency-Ways of Working Analyst

Company: Barclays
Location: Henderson
Posted on: November 25, 2022

Job Description:

RESILIENCY ADMINISTRATOR AND WAYS OF WORKING ANALYST
As a Barclays Resiliency Administrator and Ways of Working Analyst, under limited supervision, you will provide governance over our operational resiliency plans to ensure they are executed and maintained within Barclays control standards and regulatory requirements. You will support the planning and implementation of Barclays Operations Ways of Working (best in class operating model for recruiting and retaining colleagues).
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
Salary / Rate Minimum: $55,000
Salary / Rate Maximum: $85,000
THE MINIMUM AND MAXIMUM SALARY/RATE INFORMATION ABOVE INCLUDE ONLY BASE SALARY OR BASE HOURLY RATE. -IT DOES NOT INCLUDE ANY ANOTHER TYPE OF COMPENSATION OR BENEFITS THAT MAY BE AVAILABLE.
WORKING FLEXIBLY
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.
WHAT WILL YOU BE DOING?
Organizing and monitoring resiliency plan documentation, requirements, and approvals
Managing stakeholder relationships through proper oversight of needed change management and resiliency activities
Researching and recommending ways to support contact centre staff of the future

Providing thought leadership by staying on top of industry research and trends that impact employee retention

Evaluating existing programs and processes and providing recommendations for improvement
Developing effective measurement, evaluation, and reporting processes for Ways of Working programs
Supporting location strategy for US Operations teams
WHAT WE'RE LOOKING FOR:
Minimum of one-year experience in leadership, project management, or governance
Excellent organization skills with attention to detail

Proficiency in utilizing business applications and creating solutions to efficiently retain required documentation

SKILLS THAT WILL HELP YOU IN THE ROLE:
Basic knowledge of Lean/Six Sigma processes

Ability to work independently as well as in a team, including global and virtual teams

WHERE WILL YOU BE WORKING?
You will be working at Barclays Services, Henderson, NV's fully Operational Customer -Contact center, where the best meet to build careers full of scope, variety, and reward.
Supporting the banking and financial solutions of today's demands, answering tomorrow's questions, and redefining the future of customer support in finance.

Keywords: Barclays, Henderson , Resiliency-Ways of Working Analyst, Professions , Henderson, Nevada

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