Service Provider Authorizer
Company: Fidelity National Financial, Inc.
Location: Henderson
Posted on: January 25, 2023
Job Description:
Are you looking to hang up your tools? - -Fidelity National Home
Warranty (FNHW) is looking to expand our authorization department
with trade experienced individuals that are customer service
focused, detail oriented & computer Savvy. Working as an Service
Provider Authorizer, You are a subject matter expert in your
specific trade. -
- Maintain communications with contract holders via
inbound/outbound calling and email to ensure the contract holder
receives status updates on the progress or delay of the claim.
- Assists in resolving transactional requests from customers,
helping to troubleshoot failures, and providing recommendations for
any ongoing covered issues.
- Communicate with contract holders and vendors according to
company and department policies, procedures, and processes in a
professional and courteous manner according to department call
handling and quality standards.
- Receive and process vendor reports to review and authorize
claims for contract holders.
- Provide input into and/or create user documentation and
training material.
- Answer routine questions regarding contract coverage following
standard scripts and procedures, through a deep understanding of
different Trade requirements.
- Input repair issues, appliance information, and other relevant
details regarding service work orders into the CRM.
- Collaborate with FNHW team members in the claim management
process to ensure all supporting actions are taken within
appropriate timeframes.
- Maintain up-to-date knowledge of home warranty contract terms
and conditions and advanced knowledge of applying coverage to
resolve claims.
- Perform other duties as assigned.
- High School Diploma or GED
- Trade experience or experience adjusting trade-based claims in
the following trade(s) and mechanical systems: Plumbing - Water
Heaters - HVAC - Electrical - Kitchen Appliances - Pool & Spa -
Other
- Proficiency with computers and be able to learn customer
service software applications.
- Excellent Written and Verbal Communication skills.
- Fact Finding, Problem Solving, and Negotiations skills.
- Ability to achieve and maintain call handling and productivity
standards.
- Must have an adequate residential internet speed at a minimum
of 10 Mbps.
- Ability to work 40+ hours per week, including weekends,
holidays, and overtime as required.
The anticipated hours of operation will vary depending on position
but following the Pacific Time zone. Employees may be expected to
work in a shifting environment including irregular hours, weekends,
and holidays based on workload and job requirements. Employees work
schedules may change based on business needs. -Fidelity National
Home Warranty's parent company, Fidelity National Financial (FNF),
is a leading Fortune 500 provider of title and specialty
insurance.
Keywords: Fidelity National Financial, Inc., Henderson , Service Provider Authorizer, Professions , Henderson, Nevada
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