Sr. Account Manager

Company: Catapult Global
Location: Henderson
Posted on: September 18, 2023

Job Description:

Role and ResponsibilitiesWe are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager?s role is to oversee a portfolio of assigned customers, maintain and develop strong relationships, and grow current business with existing clients. A successful Account Manager will liaise with cross-functional internal teams including Sales, Project Management, and Purchasing to improve the entire customer experience. A successful Account Manager should ensure all pertinent stakeholders meet the needs of our customers to keep our clients satisfied and engaged with our products and services in the long-run.Responsibilities:Serve as the lead point of contact for all customer account management matters by communicating with managers, buyers and clientele on a daily basis to improve customer satisfactionBuild and maintain strong, longlasting relationships with both internal and external client stakeholdersCollaborate with internal teams to ensure the timely and successful delivery of our solutions and product according to customer needs and objectivesClearly communicate the progress of ongoing account matters to internal and external stakeholdersAssist with challenging client requests or issue escalations as neededProcessing large volume of orders accurately and efficiently, and following the order from inception to completion/deliverable at customer?s siteMaintain a 100% on time delivery to all assigned customer accountsMonitoring order status through the manufacturing cycle to ensure that it is progressing as expectedUpdating customer records with order details such as outbound shipping details and tracking numbersProcessing returns or exchanges based on customer requests or company policiesCommunicating with customers regarding order status updates using email, phone, or text messageFacilitate and lead all backlog and operations reviews with sales, manufacturing and logistics increasing communication among groupsMaintain pertinent spreadsheets surrounding client details and updating SharePointMaintain OEM inventory though point of sales reports and stocking-rotation programCreate customer master profile into databaseCoordinate with buyers and internal logistics department to arrange for the movements of materials and resolve any import conflictsPartner with other sales leaders to foster ongoing effort to maintain open communication and cooperative working relationships between groupsCreate and maintain reports on service, inventory positions, and open ordersForecasting customer patterns and demand requirements in relation to supply chain availabilityContinuous analysis of forecast patterns and changes with ability to adapt as requiredAbility to oversee and maintain multiple product typesKnowledge of:Concepts of common sales strategy & manufacturing supply chain processesInventory ControlProject and Product planningForecast planningAppropriate computer functions and programs & modern office proceduresAbility To:Effectively manage multiple relationships with internal and external business partnersDrive process improvement in customer relations using best practicesProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailMeet assigned deadlines in a fastpaced business environmentReview customer purchase orders and compare to sales quotes for clarity and accuracy with high attention to detailQualifications and Education RequirementsExperience delivering clientfocused solutions to customer needsExcellent listening, negotiation and presentation abilities12 years? experience of contract manufacturing and/or planningNetsuite ERP / SAPPreferred SkillsM365/Teams/SharePointInventory Management ExperienceKnowledge of Gaming Industry/ Gaming ManufacturingProven work experience as an Account Manager, Key Account Manager, Jr Account Manager or relevant role

Keywords: Catapult Global, Henderson , Sr. Account Manager, Professions , Henderson, Nevada