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Chinese Customer Service Representative

Company: C3 Customer Contact Channels
Location: Henderson
Posted on: March 25, 2020

Job Description:

Company Overview--C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.-- C3 builds solid partnerships with its clients based on mutually determined business objectives.-- Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.-- Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.-- Consistency across our centers, regardless of geography, is at the core of our operating philosophy.Medical Customer Service Representative---------------- ---------------------------------------------- --Position Purpose:-- The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs.----Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client's products and services.C3 offers a fun business casual work environment as well as monthly cash incentives on top of your generous base pay. We offer medical, dental, vision, 401k, and paid time off (PTO). We also offer tuition reimbursement. Our employees also receive an unlimited employee referral bonus for every candidate hired. We pay you while you learn the job. Become a FAN today and join the team. Job ResponsibilitiesProfessionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed aboveAbility to utilize and navigate multiple systems simultaneouslyBe dependable and meet all attendance requirementsResolve customer issues via one call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsMaintain a balance between company policy and client benefit in decision makingContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customersResponsible for call disposition or compiling and generating reports as requiredAbility to accept and embrace changes within the current business environmentQualificationsFluent in verbal, written, and communication skills in either Korean, Mandarin, or Cantonese1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experienceKnowledge of medical terminology is a huge plusStable work history with call center experienceProfessional appearanceStrong detail orientation and excellent communication/listening skillsAbility to pass all skill assessments including demonstrated experience with Microsoft applicationsAbility to pass a drug screen and background checkDemonstrated passion for excellence with respect to treating and caring for customers especially senior citizensStrong decision making and analytical abilitiesAbility to identify customer needs and clearly articulate products and servicesSchedule flexibility to include weekends, evenings, possible holidays and occasional overtimeHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsAbility to type a minimum of 30 WPMBe a team player--If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.-- Become a FAN today, and be on your way to a rewarding career!

Keywords: C3 Customer Contact Channels, Henderson , Chinese Customer Service Representative, Sales , Henderson, Nevada

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