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Customer Service Representative

Company: Simpay
Location: Henderson
Posted on: June 24, 2022

Job Description:

Job DescriptionAt Simpay, our goal is to make the life of business owners simpler. We achieve this by providing our customers with solutions that save them time and money. Our products and services, backed by in-house support, include card processing, point-of-sale systems, payroll, and sales-building tools. We are excited to expand our growing team.Simpay is seeking a Customer Service Representative to tackle incoming requestions from customers and company representatives. This position assists customers with back-end updates, account changes, and general service inquiries. The ideal candidate thrives in building customer relationships in a fast-paced environment. Responsibilities

  • Answer inbound customer service inquiries pertaining to funding, statements, PCI compliance, rates, and fees, via phone and email
  • Manage DDA change requests and Notice of Cancellation bank changes
  • Assist customers in understanding the importance of being compliant and other general service inquiries
  • Assist in managing cancellations and rewrite accounts
  • Monitor weekly & statement follow-up calls; process returned statements
  • Additional tasks as assigned Work EnvironmentThis position is remote. Candidates must have the ability to work from home, in a space free from distractions and with the ability to have confidential conversations.This is a full-time position requiring at least 37.5 hours/week of work. The hours for this position are 9:00 am - 5:00 pm. There is no on-call or weekend hours required for this position. Training will require an adjusted schedule until completion. TravelTravel to our headquarters in Trevose, Pa, or office in Sacramento, CA may be required for training and meetings.Requirements
    • 1-3 years of job experience
    • High School Diploma or GED equivalent
    • Proficient in Excel, Word, Microsoft Outlook and telephone protocol
    • Excellent organizational and interpersonal communication skills (written and verbal)Preferred Skills & Competencies
      • Customer Service experience
      • Basic knowledge of payment processing industry or similar
      • Ability to make accurate, independent decisions based on data provided
      • Ability to work in team driven environment, yet able to work independently
      • Ability to adjust priorities and manage time wisely in a fast-paced environment
      • Able to properly service our customers while maintaining a focus on reducing company exposure/lossBenefits
        • Winning culture (Top Workplaces 2020)
        • No to low deductible healthcare plans
        • Generous paid time off
        • Charitable time off
        • Casual dress office
        • Frequent and fun company events
        • Healthy breakfast and snacks available
        • 401k with 4% match
        • Transparent and collaborative environmentSimpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.

Keywords: Simpay, Henderson , Customer Service Representative, Sales , Henderson, Nevada

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