Permanent - Job opportunity of Customer Service Rep (Collections)
Company: Russell Tobin
Location: Henderson
Posted on: August 2, 2022
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Job Description:
Job Description Job Title: Customer Service / Financial
Assistance (Collections) Job Type: Full-time permanent As a
Customer Service Representative in the Financial Assistance (BFA)
Collections team, you will be assisting our card customers with the
resolution of their past due status through contact by phone,
e-mail or through our website. Loss prevention, compliance
adherence and customer satisfaction are the primary drivers within
the BFA Department. You will be responsible for both inbound and
outbound calls, solving issues and educating customers on specific
account information and addressing customer concerns. What will you
be doing? --- You will receive inbound and make outbound phone
calls from customers, servicing their needs effectively and
efficiently --- You will work with customers to offer payment
programs and solve account problems. --- Understanding and
analyzing customer needs by actively listening and establishing
rapport --- Using computer software application to properly service
customers--- accounts --- You will take ownership of any follow-up
work necessary to service customer and ensure that nothing slips
through the cracks --- Demonstrating knowledge about products and
services via both written and verbal communications --- Adhering to
all compliance regulations and security policies What we---re
looking for: --- 1 years--- experience in collections or customer
service Skills that will help you in the role: --- 1 years of
Banking or credit card experience (not required compulsory) ---
Computer literate; excellent PC and internet skills Regards, Ankita
Yadav Senior Associate - Recruitment russelltobin.com
Keywords: Russell Tobin, Henderson , Permanent - Job opportunity of Customer Service Rep (Collections), Sales , Henderson, Nevada
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