Permanent - Job opportunity of Customer Service Rep (Collections)

Company: Russell Tobin
Location: Henderson
Posted on: August 2, 2022

Job Description:

Job Description Job Title: Customer Service / Financial Assistance (Collections) Job Type: Full-time permanent As a Customer Service Representative in the Financial Assistance (BFA) Collections team, you will be assisting our card customers with the resolution of their past due status through contact by phone, e-mail or through our website. Loss prevention, compliance adherence and customer satisfaction are the primary drivers within the BFA Department. You will be responsible for both inbound and outbound calls, solving issues and educating customers on specific account information and addressing customer concerns. What will you be doing? --- You will receive inbound and make outbound phone calls from customers, servicing their needs effectively and efficiently --- You will work with customers to offer payment programs and solve account problems. --- Understanding and analyzing customer needs by actively listening and establishing rapport --- Using computer software application to properly service customers--- accounts --- You will take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks --- Demonstrating knowledge about products and services via both written and verbal communications --- Adhering to all compliance regulations and security policies What we---re looking for: --- 1 years--- experience in collections or customer service Skills that will help you in the role: --- 1 years of Banking or credit card experience (not required compulsory) --- Computer literate; excellent PC and internet skills Regards, Ankita Yadav Senior Associate - Recruitment russelltobin.com

Keywords: Russell Tobin, Henderson , Permanent - Job opportunity of Customer Service Rep (Collections), Sales , Henderson, Nevada